Exchange 2010 Global Address Book notupdating for some users
Good afternoon all,
I have an odd issue, some users are complaining their address books are missing recent changes (new members of staff)
We are running Exchange 2010 on Server 2008 R2, with Office 2010 on Windows 7 Pro
The address book on my own computer is correct (but I am a domain administrator)
The address books on other users (including domain administrators) are old.
Why does mine update instantly and others don't?
I have an odd issue, some users are complaining their address books are missing recent changes (new members of staff)
We are running Exchange 2010 on Server 2008 R2, with Office 2010 on Windows 7 Pro
The address book on my own computer is correct (but I am a domain administrator)
The address books on other users (including domain administrators) are old.
Why does mine update instantly and others don't?
Wrote an article that resolves this issue via individual stations or across the domain in a sub article.
https://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/A_12258-Outlook-Cache-Mode-Cleanup.html
https://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/A_12258-Outlook-Cache-Mode-Cleanup.html
ASKER
@damjanholsedl
All computers are configured to use Cached Exchange Mode. Including my own, however my address book seems to update immediately.
When I or my users try the Download Address Book option we receive the error...
Task '...@...com' reported error (0x8004010F) : 'The operation failed. An object cannot be found.'
What events should I be looking for in event viewer?
@NRhode
Un-checking Exchange Cached Mode is disabled via GPO, and as my computer has the updated GAL I don't think I need Manually Update the Global Address List on Exchange 2010. However, I will test this and report back shortly.
All computers are configured to use Cached Exchange Mode. Including my own, however my address book seems to update immediately.
When I or my users try the Download Address Book option we receive the error...
Task '...@...com' reported error (0x8004010F) : 'The operation failed. An object cannot be found.'
What events should I be looking for in event viewer?
@NRhode
Un-checking Exchange Cached Mode is disabled via GPO, and as my computer has the updated GAL I don't think I need Manually Update the Global Address List on Exchange 2010. However, I will test this and report back shortly.
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ASKER
Thanks sembee2
I have enabled web services to distribute OAB.
Restarted the Address book and file distribution services and tested downloading the address book in Outlook again. No errors, and the users with out-of-date address books have now updated.
I have enabled web services to distribute OAB.
Restarted the Address book and file distribution services and tested downloading the address book in Outlook again. No errors, and the users with out-of-date address books have now updated.
Do you use cached Exchange mode?
Exchange generates OAB once a day @ 4:00 am by default. You can use Outlook -> Tools -> Send/Receive -> Download Address Book manually to force updates.
Also check the logs in event viewer.