Network printer driver XP/Win7

Posted on 2013-11-05
Medium Priority
Last Modified: 2013-11-05
I have recently replaced an old 32-bit computer running Windows XP with a 'new' one running 64-bit Windows 7 SP1.

The old workhorse MFP is an HP Laserjet 3030.  All functions ran perfectly under XP, but I've discovered the scanner functions don't seem to be available anymore with Win7.  I was able to get a print-only driver for the print function, so it prints from the new computer.

My problem is getting it to print from a network printer running XP.  I tried use the 'add a printer' feature while sitting at the XP computer.  I can see the printer, but Windows tells me there is no suitable driver.  I went to the HP web site and downloaded what they said was the XP driver for that printer.  When I told 'add-a-printer' to look there for the driver, it told me there was  no suitable driver there.

I wonder if I have got the wrong driver, or if I have to copy it to some special place for it to be recognized.  

Question:  where does the XP driver have to reside in order for the XP computer to drive the printer over the network?  I thought I should put it on the XP machine, but maybe also on the Windows 7 machine as well?  Where?

Question:  which is the 'right' driver to download?  The HP website has a ton of stuff:  http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=378058&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D228%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken#Driver

Any advice would be welcome.

Question by:Charlie Weston

Expert Comment

ID: 39624542
Let me clarify,  you have the MPF printer on a new Win7 machine, but there is an XP machine that needs to print to it as well on the network?

Expert Comment

ID: 39624616
This brings up more questions:
-Is the MFP connected to the new Win7 box? USB cable?
-Did you extract the printer driver files to a particular folder?

When installing the printer drivers, I usually extract them to a common folder on my c: drive. Often, it's just c:\temp, or c:\drivers. Then, when you go to add the printer, you point to the folder you extracted to. If it's saying that a suitable driver cannot be found, I'm thinking the files may not have been extracted. Often, these driver files have a self-installing EXE file.
LVL 26

Expert Comment

by:Fred Marshall
ID: 39624628
As I understand your setup:
- there is an HP LaserJet 3030 connected via Ethernet to the network
- you want at least a couple of printers to be able to print to it; one Windows 7 and one Windows XP
Is that right?  Or, is the printer connected via USB to one of those computers?

It looks like there's quite a bit of information here:
Hmmmm.. very similar to your link.   I'm still looking.....

It appears that this printer does not have an Ethernet port / networking.  So, my assumptions were wrong.  I also found this:

Scan from hp LaserJet Scan software (Windows): Press START SCAN on the device
control panel to start the HP LaserJet Scan software. Pressing START SCAN to start the HP
LaserJet Scan software is not supported when the device is connected to a network.
(Direct-connect only.) You can also start the HP LaserJet Scan software directly from the
computer. See Scanning by using hp LaserJet Scan software (Windows).
Now, whether a shared printer on a network has the same limitation is a question.  But I get the idea that you have been doing it up to now, yes?  (please answer this).
Enhanced Intelligibility Without Cable Clutter

Challenge: The ESA office in Brussels wanted a reliable audio conference system for video conferences. Their requirement - No participant must be left out from the conference and the audio quality must not be compromised.

LVL 26

Accepted Solution

Fred Marshall earned 1500 total points
ID: 39624682
Here is a trouble with mixed Windows 7 and Windows XP computers using shared printers.
The printer drivers for the two OSs can have different names buried in the .inf files.  How terribly unfortunate!
So, when you set up the host computer and try to successfully install on a client computer, it may well tell you that there's not a suitable driver on the host.  
The only workaround that I've found is to do this:
1) Look at the printer name(s) in the .inf file on the client.
2) Edit the printer name(s) in the .inf file on the host to match.
I believe this is the sequence and order; it's been a while.
The host computer should not care what the .inf printer name is because it just accepts it.
The client computer does care because it tries to match its own printer driver name up with the host's printer driver name.

Maybe this is part of the problems you're having.
LVL 26

Expert Comment

by:Fred Marshall
ID: 39624705
Another thing:
I've had terrible trouble with older HP All-in-One printer installs.  HP tried to help but after hours of back and forth and an inch thick stack of messages, no success.  This has happened at two customers when they upgraded the printer to a newer model.  In one case they switched to a different brand.

I now believe that the solution may have been to do a *complete* removal of the printer drivers from the computer.  This includes removing the devices, stopping the Print Spooler service, removing contents of the Windows\system32\drivers\spool contents, restarting the service.  etc. etc.  You can Google for real instructions.  This is just to give you an idea.

Yet, this doesn't seem to be your issue exactly.  I only mention it in case it leads you in a productive direction.

I have not had good luck running HP AIO scan over a network - as sort of a general comment.

Author Closing Comment

by:Charlie Weston
ID: 39624998
Seeing the deluge of answers to my problem made me realize that I was in for hours of fiddling around trying to get this printer to work!

I decided to buy a new printer rather than futz around.

Expert Comment

ID: 39625976
get a network "able" printer....then you will never have issues of what type of computer OR what OS will work.  Easy as pie that way.

Featured Post

Who's Defending Your Organization from Threats?

Protecting against advanced threats requires an IT dream team – a well-oiled machine of people and solutions working together to defend your organization. Download our resource kit today to learn more about the tools you need to build you IT Dream Team!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hi there, This article summarizes what you need if you are going to set up your home or small business Network Attached Storage (NAS) to be accessible from the internet. Of course there are configuration differences based on your NAS or router ma…
Before I go to far, let's explain HA (High Availability) and why you should consider it.  High availability is the mechanism used to provide redundancy to any service at the same site and appears as a single service to the users of that service.  As…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…
Suggested Courses
Course of the Month9 days, 12 hours left to enroll

612 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question