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swapping consumables to troubleshoot laserjet print quality

Posted on 2013-11-05
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Last Modified: 2016-11-23
I have a Dell 2330d which has print quality issues; text on is normal on the left side of the page and fades to barely visible on the right side.

These are the steps I took to troubleshoot:
1  Check LCD screen for messages.  Says toner life at 50%.
2  Remove toner and shake.
3  Reinstall toner and print.  Prints OK.
-Problem returns several days later.
*Is it possible that consumables were installed by user, and a counter never reset?
*Is there a way to verify page count on currently installed toner and drum?

At this point The problem is either-
1 Toner is low
2 Drum needs to be replaced
3 Fuser is damaged

There is another printer of the same model available to swap consumables with, but what happens if I swap toner and/or drum with the printer that is working OK?  Will the swap reset the counters, and make the drum and toner life inaccurate?

Would you swap first the toner, and then the drum to see where the breakdown is occurring?  Is there a way to isolate the problem during the print process, without swapping consumables with a known good printer?

How would you troubleshoot the issue?
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Question by:AE_JB
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4 Comments
 
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Accepted Solution

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slimpckins28 earned 400 total points
ID: 39625069
the toner module on these ( i have 5000 series one) has a chip that tells the printer that its new.  Swap on these does NOT reset counters...its tied to the chips embeded on the consumables....at least on mine it is.  

I was going to say drum, but the whole shaking toner thing makes me think its toner!!  Just swap toner out and try it.  Its based upon volume left and chip on toner module.
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Author Comment

by:AE_JB
ID: 39633631
I swapped the toner and was able to see that the issue is related to the consumables.  However, the print quality improves after the consumables are swapped back.  This is the same thing that happened after I shook the toner, which led me to believe it was a toner issue.
My recommendation at this point will be to use a new drum, and if the issue returns to install new toner, unless there are further troubleshooting steps that can pinpoint the issue.
Perhaps printing a diagnostic page will show the toner and drum life.  I will check.
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LVL 4

Expert Comment

by:slimpckins28
ID: 39638793
On my onscreen 5000 series, i can choose to print a consumables page, and dell tells of teh recommended drum / imaging unit life spans.
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Author Closing Comment

by:AE_JB
ID: 39647957
Thanks.  I talked with Dell and they confirmed that the toner and drum can be swapped with other printers and it will not affect the page count of either consumable.
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