I have a customer that is complaining about their internet being slow at home when he and his children are all using their phones, laptops, and tablets. This is noticeable while streaming video, or his son is gaming and gets kicked off.
They currently have a 20Mbps/2Mbps connection at home, which is the same they have in their office. Which doesn't have the same problem.
I tried to explain to him that in the office, all of the PCs are hardwired and have a direct connection which allows the router to more efficiently transfer traffic, but when he is at home, they are all using the same WiFi connection which can only broadcast to one (or two) devices at a time.
Am I correct in explaining it this way to him?
I don't want to have to install monitoring software on their network to find out where the bandwidth is going.
He then asked if it would work to hook up 2 or 3 WiFi access points that are hardwired into his router and give each person a separate Wifi Network to use.
Is this something worth doing in this situation?