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Multiple devices streaming or gaming on Wifi

Posted on 2013-11-05
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Last Modified: 2013-11-16
I have a customer that is complaining about their internet being slow at home when he and his children are all using their phones, laptops, and tablets.  This is noticeable while streaming video, or his son is gaming and gets kicked off.

They currently have a 20Mbps/2Mbps connection at home, which is the same they have in their office.  Which doesn't have the same problem.

I tried to explain to him that in the office, all of the PCs are hardwired and have a direct connection which allows the router to more efficiently transfer traffic, but when he is at home, they are all using the same WiFi connection which can only broadcast to one (or two) devices at a time.

Am I correct in explaining it this way to him?  

I don't want to have to install monitoring software on their network to find out where the bandwidth is going.

He then asked if it would work to hook up 2 or 3 WiFi access points that are hardwired into his router and give each person a separate Wifi Network to use.  

Is this something worth doing in this situation?
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Question by:pmitllc
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8 Comments
 
LVL 26

Assisted Solution

by:Soulja
Soulja earned 50 total points
ID: 39625225
20Mbps is low by today's standards. That 2Mpbs upload may be a big hinderance also. In regards to comparing his work place to home, are we comparing apples to apples? Same ISP, same hardward, etc?
What wireless signal is here running at home?
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LVL 22

Expert Comment

by:Matt V
ID: 39625377
If they are using a "home" wireless solution, that could be the bottle neck.  Instead of a Linksys, D-Link, Netgear etc have them install a real Cisco wireless solution.  Not a Cisco small business or home version (which is just Linksys), but an actual Cisco AP.  They will see a huge improvement.
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LVL 6

Author Comment

by:pmitllc
ID: 39625639
The fastest speed available though the cable company here for residential is 50Mbps and it is pricey.

The router currently in place at his home that he is using for wifi is the netgear R6300.

In his office is a 4 year old Netgear VPN router.
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LVL 22

Assisted Solution

by:Matt V
Matt V earned 50 total points
ID: 39626159
So are they connecting with 802.11ac  at home or on the older 802.11n?  If the connections are at 2.4GHz, then the performance on that router drops significantly.  Especially going through walls etc.

Also, how many wireless clients do they actually have in the office.
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LVL 6

Author Comment

by:pmitllc
ID: 39626188
I'm assuming that they are using 802.11n as they are mostly using iPhones and iPads wirelessly at home.  In the office, there isn't much wireless traffic other than the occasional cell phone updates.  Everyone is hardwired.

What I am trying to explain to him and also verify on here is that at his home, there are only a couple connections going back to the router, and all of the wireless devices are sharing them.  If more than one device is using a lot of bandwidth such as streaming or gaming, then someone or both will experience some lag.

Also, would setting up a couple wifi access points that are hardwired back to the router and operating on different channels help?  He already has the access points from an old office and I figure this would give each person there own wireless signal if the above statement is actually what is happening.

I haven't been on site yet, so it could also be something else.
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LVL 29

Assisted Solution

by:masnrock
masnrock earned 50 total points
ID: 39627283
Wireless could be the issue at hand. How is the signal around the house? Multiple access point that are hardwired should help. But there is no need for differing network names.
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LVL 6

Accepted Solution

by:
pmitllc earned 0 total points
ID: 39638876
I went on site and found out that they were using the main wireless network for the parents PCs and allowing their kids to use the Guest network (which they shut off each night).

Rather than having it configured that way, I set everyone up on the main network and configured the parental controls on the router, as well as shutting off the Guest Network.

This seems to be working much better as more than one person is able to stream video or play video games without the lag.
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LVL 6

Author Closing Comment

by:pmitllc
ID: 39653022
The solutions given were all valid with the limited information I had/gave.  It wasn't until I went on site to find out how everything was actually setup.

If I knew they were using the Guest Network like they were, I am sure that someone would have suggested to remove it to see if it is the problem.
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