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Outlook 2010

Posted on 2013-11-05
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Last Modified: 2013-11-19
I have a client with office 2010 outlook on it. When trying to add a signature outlook crashes and restarts itself. I have uninstalled 2010 ms office products(all of them). Re-installed and still get the same thing. I have started outlook in safe mode still get the same problem. I have ran a repair on ms office installation, and still the same problem. Anyone have any ideas as to why?
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Question by:Joe Vick
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Expert Comment

by:netcmh
ID: 39625272
Have you tried all of the following usual steps?

repaired the install
created new profile
deleted and created extend.dat
deleted and created outcmd.dat files
ran it in safe mode
disabled add-ins

I know you've done a few.

Then, try this, as it could be a coding issue:

Please back up all your code / projects etc.
Close outlook
Search for VBAProject.OTM (or whatever name of the file you used to store your projects, there could be more than one) Usually found in [Drive]:\Users\[Username]\AppData\Roaming\Microsoft\Outlook
Move this file to another location
Open outlook
Go into VBA and recreate your projects from your backups

If all goes well, you should now be able to add/access signatures without crashing.
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LVL 47

Expert Comment

by:apache09
ID: 39625280
First check that you have office 2010 SP2 installed
http://support.microsoft.com/kb/2687455

If this doesn't help I might look at trying to run cleanprofile on the users machine

You can do this by going to

Start>Run>Outlook.exe /cleanprofile

alternatively try creating an entirely new outlook profile for the user and see if the issue is still there


If the issue is still there when trying to add the signature, id look at how the signature is being added....

Are they using a 3rd party App to create signatures?

Are they trying to use one with an image, possibly a large one?

Are they using Copied or Custom HTML Code to create their signature?

Are they using an old signature copied from another system or version of Office?

If you delete all of their signatures, and create a simple text only one (no Fancy Stuff) in outlook does it work?

i.e.
Regards,

John Doe

Now if the above still doesn't help, have a look in the registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

Note all the add ins and their current load behaviour
Then modify the behaviour of all of them to "0"

Once done, restart outlook and try again

Has this helped?
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Accepted Solution

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Joe Vick earned 0 total points
ID: 39633283
Ended up being that we had to revert from office 64 bit to office 32 bit for a specific program. So this is no longer an issue. I am going to bet there was something in the registry that made this happen.
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Author Closing Comment

by:Joe Vick
ID: 39658854
Had to move from 64 bit to 32 bit for company this somehow fixed the problem for this one person.
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