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Solution tends not see PC printers in Crystal

Posted on 2013-11-05
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Last Modified: 2013-11-19
We have an app that prints ok in other PC but when in a specific PC, it doesn't print.  All PC have their series of printers.  The apps use CR to print their report.  How can we identify and solve this problem?
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Question by:rayluvs
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8 Comments
 

Author Comment

by:rayluvs
ID: 39625692
Please note that this happens when we send to print directly (no preview), see first pic.  Also happens when sending to print while in preview, see 2d pic.

first pic
2d pic
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Author Comment

by:rayluvs
ID: 39625694
Also just remember, if this helps, the apps is in vb.net 2012.  

The PC with problem is a windows 8 (the working PC are windows 7)
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LVL 35

Expert Comment

by:James0628
ID: 39626977
Which version of CR?  Did it come with VB.Net or is it a "stand-alone" version?

 This is really just a shot in the dark, but older versions of CR (and maybe newer ones) are 32-bit.  If your version is 32-bit, maybe you need 32-bit printer drivers?

 James
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Author Comment

by:rayluvs
ID: 39633122
Sorry for the delay, the version is from VB.net.  The PC with the problem is Windows 8 64 bit.

Also, we have the source code (if this helps in anyway)
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LVL 35

Expert Comment

by:James0628
ID: 39633167
I've only used the stand-alone version of CR 10 (which is 32-bit).  If your version is 32-bit, then, like I said, maybe it needs 32-bit printer drivers to be installed.  That's about all I can think of.

 If that doesn't help and no one else chimes in, you can use the "Request Attention" link and try to get some others to take a look at your question.

 James
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Accepted Solution

by:
rayluvs earned 0 total points
ID: 39648501
It has been fixed.  After a series of trial & errors, we finally created a new printer but a shared printer not local.  For some strange reason it worked.

So the solution seems to be to install a printer on the PC.

I know that the proper thing is to search the code, but since it was an old code, preferred to troubleshoot as if we had a out-of-the-box application.
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LVL 35

Expert Comment

by:James0628
ID: 39648740
I just wanted to clarify something.

 You said that the solution was "to install a printer", but I thought from your first post that you already had one or more printers installed on each computer, including the computer(s) that got the errors.

 Yes, you need a printer installed, because CR uses printer drivers to render the report, even in a preview window.  If you already had a "local" printer installed and then installed a "shared" printer, and adding the "shared" printer fixed the problem, I'm not sure why it didn't work with just the "local" printer installed.

 James
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Author Closing Comment

by:rayluvs
ID: 39658840
Chose my comment since it solved the problem.

Nevertheless, if I am closing improperly, please advice.

Thanx .
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