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HP Laserjet 300 MFC Can not see PC when scanning from the console

Posted on 2013-11-05
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Last Modified: 2014-12-04
I have a customer that bought a new Win 7 laptop. It can print to the printer, but gives an error that the scan folder can not be found when scanning from the device.  I'm not sure wy the scanner can't see the PC.
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Question by:genusys
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Expert Comment

by:John Hurst
ID: 39626006
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by:nobus
ID: 39626649
>>  that the scan folder can not be found   <<   test if you make a scan folder on the same location (pictures - or my documents?) if it works then
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genusys earned 0 total points
ID: 39632469
Thanks for the help.  It turned out to be Anti-Virus firewall.
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Expert Comment

by:nobus
ID: 39632775
ok -  don't forget to cloce this Q then
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Author Closing Comment

by:genusys
ID: 40480390
My solution fixed the issue
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