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Cisco QuickVPN not connecting

Posted on 2013-11-05
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Last Modified: 2013-11-09
I recently took over a network that uses a Cisco RV220W VPN router.  One remote user already uses the QuickVPN to access the company network.  When I install the QuickVPN on a Vista SP2 or XP SP3 machine I can not connect.  I have a user account on the Router under the VPN tab and have the Protocol set to QuickVPN.

I installed the latest QuickVPN software and plugged in the information correctly (user name, IP...) and I get the attached error message.

I followed this article on the Vista machine:       http://sbkb.cisco.com/CiscoSB/ukp.aspx?vw=1&docid=93d6c9972412431c946e97b5836ba204_General_Cisco_QuickVPN_Tips.xml&pid=4&fcid=&fpid=&slnid=5 

Please assist.....
CiscoQuickVPN.PNG
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Question by:trinle
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Rob Williams earned 500 total points
ID: 39627613
I haven't used the Quick VPN client years, it is rather undependable, but there is a certificate you have to export from the router and install on the VPN client in the correct folder.  The Router firmware and the client versions also have to match.

I am afraid that is not much help but may steer you in the right direction.  The details as to where the file needs to be placed should be in the readme file for the client.

Another possibility is #5 in your error.  The connecting site and the router site must use different subnets.  For example both sites cannot use 192.168.1.x  or routing cannot take place.
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Author Closing Comment

by:trinle
ID: 39635250
Thanks for your help Rob.   The interesting thing is that the problem was with my password I set on the Router for the VPN clients.  I used a ? at the end of the password, to make it more secure.... well, the Router accepted the password and even said it was a Strong Password.  The client would not connect until I removed the  ?  from the password on the VPN User account?

Weird......

Thanks again!
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Expert Comment

by:Rob Williams
ID: 39635679
Very odd.  The QuickVPN does however have a lot of little quirks.
Thanks trinle.
Cheers!
--Rob
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