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Corrupted Office menus in Windows 7 - Office 2010

Posted on 2013-11-05
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Last Modified: 2014-02-04
Looks like I have a corrupted user profile that is fouling up menus and graphics in Office 2010.  The menu objects are corrupted.  If I logon as a different user, the problem doesn't exist.

Copying data to a new user profile would be a tough project because of sharing - ACT and QuickBooks.  The corrupt user is Windows 7 pro - the 2nd machine is XP Pro.  A bad combination.

Any thoughts on rescuing the user profile would be greatly appreciated.
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Question by:OnsiteSupport
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Expert Comment

by:Madjax
ID: 39626410
Hi
Is it all Office programs that are affected?
You could try a diagnostics check of Office (see http://helpdeskgeek.com/office-tips/repair-microsoft-office-2010/)

/MadJax
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Author Comment

by:OnsiteSupport
ID: 39627199
All are affected under that user profile.
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Author Comment

by:OnsiteSupport
ID: 39629237
MadJax....thanks for that link. The Office 2010 repair was one of the first steps that I took.  It had no effect because I believe there are graphics objects that are corrupted as part of the user profile.

this points at recreating the user profile but I was hoping to avoid this drastic step because my customer has so many customized apps as part of her user id.

Thanks,
Craig
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Accepted Solution

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OnsiteSupport earned 0 total points
ID: 39820683
Closing stale post.
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Author Closing Comment

by:OnsiteSupport
ID: 39831967
Closing stale post
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