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SBS 2011 a user very occassionally losing shares

Posted on 2013-11-06
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Last Modified: 2013-11-13
I have one user that loses his network shared drives occassionally, say once a fortnight.
The server is SBS 2011 and he's on Win 7 x64. He does not lose access to the Internet so the network conenction would appear fine.

Any ideas?
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Question by:edhasted
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by:David Atkin
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Hello,

When does this happen?  First thing in the morning, whilst working etc.

How is the user connected to the network? wireless or wired?
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by:edhasted
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He's wired. Happens on both the onboard NIC and a separate NIC I installed to check this. There is no apparent rhyme nor reason. As I said it occurrs very occassionally, say once a fortnight, but there is unfortunately not common thmese otherwise this would have been investigated.

EH
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by:David Atkin
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Does the user get an error message when clicking on the mapped drives?

I would check to see if the computer is going to sleep and for some reason not reconnecting the drives on wake up.  Disable sleep/idle in the power options on the PC if possible.
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by:edhasted
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If they try and click on the share to reconnect they get the message:

An error occurred while reconecting to X: to \\SERVER\ShareName
The local device name is already in use.

This seems to imply something is disconnected and something remains connected.
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by:David Atkin
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Its normally an indication of loss of connectivity to the server.  

Check the sleep settings first off.  

Any errors shown in the server or PC logs at the time?

Its a fairly common error
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by:edhasted
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Will check when I'm on site tomorrow.

Many thanks,

EH
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edhasted earned 0 total points
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On further inspectiuon found a user had removed a floor plate and her feet might have been occassionaly hitting the Ethernet cable. Suspect this might have been causing the disconnection.
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by:edhasted
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This is almost certainly the cause of the problem.
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by:David Atkin
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Good find
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