?
Solved

SBS 2011 a user very occassionally losing shares

Posted on 2013-11-06
9
Medium Priority
?
349 Views
Last Modified: 2013-11-13
I have one user that loses his network shared drives occassionally, say once a fortnight.
The server is SBS 2011 and he's on Win 7 x64. He does not lose access to the Internet so the network conenction would appear fine.

Any ideas?
0
Comment
Question by:edhasted
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 22

Expert Comment

by:David Atkin
ID: 39627163
Hello,

When does this happen?  First thing in the morning, whilst working etc.

How is the user connected to the network? wireless or wired?
0
 

Author Comment

by:edhasted
ID: 39627171
He's wired. Happens on both the onboard NIC and a separate NIC I installed to check this. There is no apparent rhyme nor reason. As I said it occurrs very occassionally, say once a fortnight, but there is unfortunately not common thmese otherwise this would have been investigated.

EH
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 39627181
Does the user get an error message when clicking on the mapped drives?

I would check to see if the computer is going to sleep and for some reason not reconnecting the drives on wake up.  Disable sleep/idle in the power options on the PC if possible.
0
How Blockchain Is Impacting Every Industry

Blockchain expert Alex Tapscott talks to Acronis VP Frank Jablonski about this revolutionary technology and how it's making inroads into other industries and facets of everyday life.

 

Author Comment

by:edhasted
ID: 39627206
If they try and click on the share to reconnect they get the message:

An error occurred while reconecting to X: to \\SERVER\ShareName
The local device name is already in use.

This seems to imply something is disconnected and something remains connected.
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 39627293
Its normally an indication of loss of connectivity to the server.  

Check the sleep settings first off.  

Any errors shown in the server or PC logs at the time?

Its a fairly common error
0
 

Author Comment

by:edhasted
ID: 39627314
Will check when I'm on site tomorrow.

Many thanks,

EH
0
 

Accepted Solution

by:
edhasted earned 0 total points
ID: 39635384
On further inspectiuon found a user had removed a floor plate and her feet might have been occassionaly hitting the Ethernet cable. Suspect this might have been causing the disconnection.
0
 

Author Closing Comment

by:edhasted
ID: 39644104
This is almost certainly the cause of the problem.
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 39644132
Good find
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve DNS query failed errors for Exchange
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

741 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question