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SBS 2011 a user very occassionally losing shares

Posted on 2013-11-06
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Last Modified: 2013-11-13
I have one user that loses his network shared drives occassionally, say once a fortnight.
The server is SBS 2011 and he's on Win 7 x64. He does not lose access to the Internet so the network conenction would appear fine.

Any ideas?
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Question by:edhasted
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9 Comments
 
LVL 22

Expert Comment

by:David Atkin
ID: 39627163
Hello,

When does this happen?  First thing in the morning, whilst working etc.

How is the user connected to the network? wireless or wired?
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Author Comment

by:edhasted
ID: 39627171
He's wired. Happens on both the onboard NIC and a separate NIC I installed to check this. There is no apparent rhyme nor reason. As I said it occurrs very occassionally, say once a fortnight, but there is unfortunately not common thmese otherwise this would have been investigated.

EH
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LVL 22

Expert Comment

by:David Atkin
ID: 39627181
Does the user get an error message when clicking on the mapped drives?

I would check to see if the computer is going to sleep and for some reason not reconnecting the drives on wake up.  Disable sleep/idle in the power options on the PC if possible.
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Author Comment

by:edhasted
ID: 39627206
If they try and click on the share to reconnect they get the message:

An error occurred while reconecting to X: to \\SERVER\ShareName
The local device name is already in use.

This seems to imply something is disconnected and something remains connected.
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LVL 22

Expert Comment

by:David Atkin
ID: 39627293
Its normally an indication of loss of connectivity to the server.  

Check the sleep settings first off.  

Any errors shown in the server or PC logs at the time?

Its a fairly common error
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Author Comment

by:edhasted
ID: 39627314
Will check when I'm on site tomorrow.

Many thanks,

EH
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Accepted Solution

by:
edhasted earned 0 total points
ID: 39635384
On further inspectiuon found a user had removed a floor plate and her feet might have been occassionaly hitting the Ethernet cable. Suspect this might have been causing the disconnection.
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Author Closing Comment

by:edhasted
ID: 39644104
This is almost certainly the cause of the problem.
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LVL 22

Expert Comment

by:David Atkin
ID: 39644132
Good find
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