asked on

SBS 2011 a user very occassionally losing shares

I have one user that loses his network shared drives occassionally, say once a fortnight.
The server is SBS 2011 and he's on Win 7 x64. He does not lose access to the Internet so the network conenction would appear fine.

Any ideas?

David Atkin

Hello,

When does this happen? First thing in the morning, whilst working etc.

How is the user connected to the network? wireless or wired?

edhasted

ASKER

He's wired. Happens on both the onboard NIC and a separate NIC I installed to check this. There is no apparent rhyme nor reason. As I said it occurrs very occassionally, say once a fortnight, but there is unfortunately not common thmese otherwise this would have been investigated.

EH

David Atkin

Does the user get an error message when clicking on the mapped drives?

I would check to see if the computer is going to sleep and for some reason not reconnecting the drives on wake up. Disable sleep/idle in the power options on the PC if possible.

edhasted

ASKER

If they try and click on the share to reconnect they get the message:

An error occurred while reconecting to X: to \\SERVER\ShareName
The local device name is already in use.

This seems to imply something is disconnected and something remains connected.

David Atkin

Its normally an indication of loss of connectivity to the server.

Check the sleep settings first off.

Any errors shown in the server or PC logs at the time?

Its a fairly common error

edhasted

ASKER

Will check when I'm on site tomorrow.

Many thanks,

EH

ASKER CERTIFIED SOLUTION

edhasted

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

edhasted

ASKER

This is almost certainly the cause of the problem.

David Atkin

Good find