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outlook 2010 to exchange 2003 connectivity problem with only one user

Posted on 2013-11-06
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Last Modified: 2013-12-09
sbs 2003 with exchange, active directory
i have one user on a win7-64 pro machine with office 2010.  used to be able to connect to exchange until yesterday.  now outlook shows disconnected.  i did a bunch of stuff like office repair, deleted and added new profile, bunch of outlook startup switches including safe mode.  here is what i have so far
when added new profile, exchange server and the user are found and underlined no problem.  but when loading outlook it does not show the mail box.  i had cached enable so it showed the contents of the ost from yesterday which have not been updated since.  created new profile and got rid of cache check box.  now outlook starts and says cannot connect to exchange it's either in maint mode of offline.  server is accessible since it validates user name and server name during profile add.  here's the kicker, i checked box to always prompt for credentials, i enter the users name and get the exchange connection error, so then i try entering my credentials and it connects to exchange but i see the initial users mailbox (the one that is setup under that profile)

some sort of authentication issue here but not sure on where to go from here.

thanks
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Question by:scraby
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4 Comments
 
LVL 22

Expert Comment

by:Nick Rhode
ID: 39627945
any saved passwords in the credential manager?
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Author Comment

by:scraby
ID: 39630569
no saved passwords.  originally the user was setup with the "Always prompt for logon credentials" unchecked along with negotiate authentication which resulted in NTLM so i'm assuming outlook uses the windows login (sso) credentials to connect to exchange (this used to work until yesterday).  her credentials work fine to log in but not for outlook.  when i check the logon credentials and supply my own during outlook startup, it connects to her mailbox fine.

i've been seeing some funny behavior on this pc from day one with it's factory image and am leaning on wiping it rather than trying to figure out this type of quirky behavior.

any thoughts?
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LVL 22

Accepted Solution

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Nick Rhode earned 1500 total points
ID: 39631443
Could check for a proxy or something perhaps hijacking the link.

You could see what rogue-killer picks up.

Could also get a message to see what's up by doing a ctrl + right-click on the outlook tray icon and run a test auto configuration or connectivity
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LVL 7

Author Closing Comment

by:scraby
ID: 39707167
forgot about this question and i don't remember what i did to solve it but just wanted to get it off of the list.

thanks for you help and input
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