Solved

Upgraded to Exchange 2013, now some NOT ALL computers will not retain credentials

Posted on 2013-11-06
4
300 Views
Last Modified: 2013-11-13
Users are using Office 2010 and most of the users the passwords save. I have a few computers where it keeps prompting for the username and password.
Even if the user types in the username and the password and hits remember password it will not save.

I have tried these two methods without success so any help would be appreciated.
1) http://www.techrepublic.com/article/manage-user-credentials-in-windows-xp-with-the-stored-user-names-and-passwords-tool/

2) http://www.howtogeek.com/howto/windows-vista/fix-for-outlook-2007-constantly-asking-for-password-on-vista/

These are windows XP machines with service pack 3 installed.
Thanks!
0
Comment
Question by:bbimis
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39629593
Are the machines members of the domain?
Which authentication methods have you configured in Exchange?

Windows XP is a complete pig with Outlook Anywhere, everything has to be spot on. A wildcard SSL certificate for example will cause problems and I don't think it can cope with negotiated authentication.

Simon.
0
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 39629642
Are these clients using any proxy for http/s traffic? The last time I saw this it wasn't exchange asking for credentials but a proxy server. OAB OOO all user http based comms so ex servers need to be added to proxy excpetions etc.
0
 

Author Comment

by:bbimis
ID: 39630149
Here is all i know. The majority of the computers are using https proxy
and works just find. ourcompanydomain is obviously changed to the correct one.

we have basic authentication set and ntlm

we are using negotiate method
what method should we try to use with xp is it something that is changed on the server ?
exchangeissue.JPG
exchangeauthent.JPG
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 39630668
If you are using a proxy, then ensure that the Exchange server is in the list of exceptions.
For authentication, that is set by Autodiscover so has to be done on the server. You could try with NTLM, but that could be broken by your firewall if you have external clients.

Simon.
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question