I'm trying to create a successful rule that says when an e-mail is sent to John Smith and the From address matches 'domain.com', copy the message to 'Jane Smith'.
I tested this scenario with my personal and work e-mails and had the message copied to a dummy account and changed the parameters to match the circumstances involved. However, 'Jane Smith' said she's not getting the e-mails.
The Transport Rule logic reads like this:
Apply rule to messages
sent to 'email@example.com'
and when the From address matches 'domain.com'
copy the message to 'firstname.lastname@example.org'
Is there anything else that would prevent this from functioning properly?