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Yahoo! Business email:  MX, SPF and DKIM

Posted on 2013-11-06
Medium Priority
Last Modified: 2013-11-08
I have not been able to find what the mail records should be set to for Yahoo! mail. All searches lead to "how" such as http://help.yahoo.com/l/us/yahoo/smallbusiness/domains/domainfeatures/advanceddns/advanceddns-07.html and I found one mx record http://www.ysmallbizstatus.com/status/archives/13024  mx-biz.mail.am0.yahoodns.net

Does anybody know what the mx, spf, dkim info should be for the newest yahoo mail?  I want to avoid simply changing the nameserver to yahoo.  This is not my choice...
Question by:Scott Fell,  EE MVE
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LVL 18

Expert Comment

by:Andrew Davis
ID: 39629457
the MX record should point to mx-biz.mail.am0.yahoodns.net as per their article.

For the rest of the information you would be best suited to asking their support staff, at least this way when they tell you the wrong thing you can blame them ;)

LVL 53

Author Comment

by:Scott Fell, EE MVE
ID: 39629947
Thanks Andrew, I am working through somebody else and don't have access to do that otherwise I would have taken that route first.    I was hoping somebody else has already done this.  I think my next step is to just ask for the username and password of the account and figure it out on my own.

Yahoo seems to want to control the dns and have you point your name servers to them which I don't want to do.
LVL 18

Expert Comment

by:Andrew Davis
ID: 39630186
Yep they always want to control everything ;)

That is pretty standard.

Good Luck
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LVL 53

Author Comment

by:Scott Fell, EE MVE
ID: 39634151
I've requested that this question be deleted for the following reason:

I did not get an answer other than what I provided in my question.
LVL 31

Expert Comment

ID: 39631247
Some of the information varies by sets of users, so I would not want to try to get 100% of the information from another party that happens to use Yahoo Small Business. And as Andrew stated, all providers want to you give them control of the DNS, even if you don't really have to.

Check to see if Yahoo has a form where you're supposed to authorize (or not) to transfer your DNS to them. If you fill out the form and specify that you want to maintain control over your DNS but want their service, then they have to give you the information you're looking for. And it's also the only way that you'll get 100% of the information you need correctly.
LVL 53

Author Comment

by:Scott Fell, EE MVE
ID: 39631292
Thank you masnrock.  My solution has been to talk my client out of using Yahoo.  I spent too much time searching for this and there is apparently no phone number.  The response my client received was

Below is the information you requested for the Yahoo! MX Record:
mx-biz.mail.am0.yahoodns.net    Priority: 10
We do suggest resetting your DNS back to Yahoo and adding an A or CNAME record to point your website back to the host servers. I am adding the links below with the steps for this process for your reference.

My response back is this is too much waste of time.  Going to a different solution.
LVL 53

Accepted Solution

Scott Fell,  EE MVE earned 0 total points
ID: 39634147
I ended up contacting Yahoo.  

Yahoo does not have a tech help number.  Instead, I had to get the credentials of my client.  Log in to their yahoo account, find the "help" area, then request a call back.  This meant I now had to add my own phone number to their account.

After about 10 minutes, I received a call back.  After explaining that I wanted to manage the dns and not point the name servers to yahoo, and simply needed the mx, spf and dkim info.  

In order for the tech to work with me, I was asked several security questions some of which I couldn't answer because I don't know the name of my client's mothers name.  Finally, I explained I could do a search and find the required info for any of my google apps for business accounts.  This should not need  to be private.

The tech I talked do had no idea what an spf or dkim and wanted to ask an engineer.  After a few minutes he came back and said yahoo does not give that info out.  

My advice, don't use yahoo "business".  There are plenty of other superior choices including google apps for business or hosted exchange via microsoft.

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