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Not able to print to local printer from Internet Explorer, but seems to print from everything else

Posted on 2013-11-06
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Last Modified: 2016-11-23
We have an executive that has been out for several weeks and today is her first day back. She went to her laptop and logged in and attempted to print to her local Dell printer. For whatever reason she is now getting an "An error has occurred in the script on this page" error when she prints but only to this local Dell printer and only from her web browser. I went over and tested printing a notepad document and PDF and it worked fine. I also printed the same page she wants to print to one of our larger HP network printers with no issue. I tried printing several webpages included simple GOOGLE.COM and still get the same error. She is an executive and I really want to get this fixed for her. All input is welcome. I uploaded a capture of the error, but I think it is a very basic IE error. BTW while she was gone her machine was upgraded to IE10 and we later found out that she still required IE9 so we went backwards. She tried to print webpages out of IE10 and IE9 today and they both gave the same error
Capture.PNG
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Question by:Thor2923
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dpsully07 earned 2000 total points
ID: 39628082
To fix this, download and install the latest drivers for your printer. There are three ways to find and install the latest printer driver. Use the steps below starting with the first step. If that step doesn't work, go to the next step.

Disconnect, and then reconnect your printer to your PC
1.Unplug the printer's USB cable from your PC.
Note:For wireless printers, turn the printer off.
2.Open Devices and Printers by clicking the Start button

Picture of the Start button
, and then, on the Start menu, clicking Devices and Printers.
3.Right-click your printers icon and select Remove device.
4.Reconnect your printer to your PC using the USB cable.
Note: For wireless printers, refer to the information that came with the printer for installation instructions.
If disconnecting, and reconnecting your printer did not solve the issue, continue to next step.
Update your printer drivers using Windows Update
You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can update system features and other software that might help to fix your printer problems. To update to the latest printer driver for your printer using Windows Update, click the link specific to your version of Windows and follow the steps in the that article:

Find and install printer drivers in Windows 7



Find and install printer drivers in Windows Vista



If updating your printer driver using Windows Update did not solve the issue, continue to the next step.
Update your printer drivers from the device manufacturer
If your printer came with a disk, that disk might contain software that installs a driver for your printer. If your printer did not come with software, it may be necessary to go to the manufacturer's website to locate, download and install the latest printer driver for your printer.

Here is a link direct to the page:
http://support.microsoft.com/kb/2652062
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by:Thor2923
ID: 39628111
thanks, I will check it out....It is Windows 7 but I will wait to she heads out tonight to go work on her machine
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Expert Comment

by:dpsully07
ID: 39628124
Keep us posted.
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