Outlook 2013 opening most calendar items causes Outlook to crash

Posted on 2013-11-06
Last Modified: 2013-12-15

I use an Outlook 2013 client attaching to Exchange 2010.

Recently opening almost any of my calendar items causes Outlook 2013 to crash. This happens to pretty well any calendar entry that has been created externally (ie downloaded from a website, or posted automatically from my online CRM system) and I think it sometimes happens for locally created calendar entries too.

I have two client PCs with Outlook 2013 on, and the same happens on each so I don't think it is a local problem.

As soon as I double click on an effected calendar entry Outlook crashes and then eventually restarts.

Any ideas?
Question by:rpm
  • 3
  • 3
LVL 12

Expert Comment

by:David Paris Vicente
ID: 39628953
Hi rpm.

You could do several things to troubleshooting Calendar Issues.

1º Could try to use Calcheck to see any issues:
CalCheck - The Outlook Calendar

2º Exchange 2010 has a feature called the Calendar Repair Assistant:
 Understanding Calendar repair

Exchange 2010 Calendar Repair – Part 1

Exchange 2010 Calendar Repair – Part 2

Let us know if this helped.


Author Comment

ID: 39633843
CalCheck doesn't work with Outlook 2013

Looking at the Calendar Repair Assistant it does not check for anything to do with the problems I have!
LVL 12

Expert Comment

by:David Paris Vicente
ID: 39641212
Did you try to run the Calcheck against Exchange 2010 Mailbox?

Did you enable the CRA for your mailbox, on exchange? Can you give us the CRA Log?

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.


Accepted Solution

rpm earned 0 total points
ID: 39642866
After a lot of Googling I found that this is caused by update KB2817631.

Removing this fixed the problem.
LVL 12

Expert Comment

by:David Paris Vicente
ID: 39643355

Well Done.


Author Closing Comment

ID: 39719701
Solved problem myself!

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Read this checklist to learn more about the 15 things you should never include in an email signature.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now