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Outlook 2013 opening most calendar items causes Outlook to crash

Posted on 2013-11-06
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Last Modified: 2013-12-15
Hi,

I use an Outlook 2013 client attaching to Exchange 2010.

Recently opening almost any of my calendar items causes Outlook 2013 to crash. This happens to pretty well any calendar entry that has been created externally (ie downloaded from a website, or posted automatically from my online CRM system) and I think it sometimes happens for locally created calendar entries too.

I have two client PCs with Outlook 2013 on, and the same happens on each so I don't think it is a local problem.

As soon as I double click on an effected calendar entry Outlook crashes and then eventually restarts.

Any ideas?
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Question by:rpm
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6 Comments
 
LVL 12

Expert Comment

by:David Paris Vicente
ID: 39628953
Hi rpm.

You could do several things to troubleshooting Calendar Issues.

1º Could try to use Calcheck to see any issues:
CalCheck - The Outlook Calendar

2º Exchange 2010 has a feature called the Calendar Repair Assistant:
 Understanding Calendar repair

Exchange 2010 Calendar Repair – Part 1

Exchange 2010 Calendar Repair – Part 2


Let us know if this helped.

Regards
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LVL 1

Author Comment

by:rpm
ID: 39633843
CalCheck doesn't work with Outlook 2013

Looking at the Calendar Repair Assistant it does not check for anything to do with the problems I have!
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 39641212
Did you try to run the Calcheck against Exchange 2010 Mailbox?


Did you enable the CRA for your mailbox, on exchange? Can you give us the CRA Log?


Regards
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LVL 1

Accepted Solution

by:
rpm earned 0 total points
ID: 39642866
After a lot of Googling I found that this is caused by update KB2817631.

Removing this fixed the problem.
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 39643355
Ok.

Well Done.

Regards
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LVL 1

Author Closing Comment

by:rpm
ID: 39719701
Solved problem myself!
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