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Adobe hangs with circular waiting symbol at 75%

Posted on 2013-11-06
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Last Modified: 2013-11-09
I have a home PC that will NOT allow Adobe Reader 11 to open any PDF files.  It opens with a circular wait symbol on the right side about 75% completed.  

I've scanned for viruses, uninstalled and re-installed all Adobe products ..  still does not start properly.

Any suggestions?
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Question by:ComputerPros-ga
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John Hurst earned 500 total points
ID: 39629021
Uninstall Adobe Reader completely.

Go to:  ftp://ftp.adobe.com/pub/adobe/reader/  and look for the WIN folder.

Download the Full Adobe Reader 11 install file. Once downloaded, restart the computer and install it.  

Does that work?

.... Thinkpads_User
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Expert Comment

by:nobus
ID: 39629552
and these pdf files do open correct on another PC? (it could be one or more are corrupted)
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Expert Comment

by:captain
ID: 39629943
First thing to check is what happens if you disable the automatic updater:
Update settings
Adobe enables this by default, when you start Reader it will try and do this and thereby interfering with the loading of Adobe as a whole but also the opening of files.

Whilst your symptoms don't match this exactly, this would be the first thing I'd try.
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Author Comment

by:ComputerPros-ga
ID: 39630538
I can't turn OFF automatic updater since when Adobe opens it simply hangs .. shows a circular waiting symbol on right side of screen about 3/4 or 75% finished. NO menus are available either.

I've tried the PDF files on another computer and they open OK.

I'll try the direct d/l link above tonight after work.
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by:captain
ID: 39631715
Hi

That makes more sense, from your question that indicated that it only hangs on opening PDF files not on opening Adobe Reader full stop.

I suggest you have a look at this post on the Adobe forum and disable the auto updater as per the second post:
http://forums.adobe.com/message/3296245

The alternative is to temporarily disable any Network security or firewall which in all likelihood is what stops the loading process.

hth
capt.
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Author Closing Comment

by:ComputerPros-ga
ID: 39635162
Removed Adobe reader, d/l and installed CleanUp (Steve Gould), ran CleanUp, rebooted, manually d/l adobe and installed OK.
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by:John Hurst
ID: 39635572
@ComputerPros-ga - Thanks for the update and I was happy to help.

.... Thinkpads_User
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