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Exchange 2010 - multiple remote users on 3G - emails randomly stuck in Outbox

Posted on 2013-11-07
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Last Modified: 2013-12-20
Hey Guys

I have a weird issue with some of my remote users on 3G when using Outlook 2010.
Emails will randomly stop sending and get stuck in the Outbox until they are either manually removed or you have to click "Update Folder".

I have tried removing antivirus. Updated to Office SP2.

I have tried replicating the issue on a test laptop using 3G but am unable to produce the same results in a test environment.

I figure it has to be something to do with Exchange because it's happening on multiple users.

I am using Exchange 2010 and Forefront 2011.

Has anyone experienced this with remote users on 3G?
I'm at a loss on what I should do next to troubleshoot the issue.

Kind Regards
Jimmy
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Question by:moncomp
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Will Szymkowski earned 500 total points
ID: 39629978
Have you tried using OWA via 3G connection to see if you encounter the same experience? The users that are encountering this issue, have you tried to get them to start Outlook in safemode (outlook.exe /safe) or disabling cached mode?

Also, you might want to create a new Outlook profile and see if they still encounter the same issue.


Will.
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Author Comment

by:moncomp
ID: 39665554
hey Will

Thanks for your help. Sorry for the late reply, I've been quite busy.
The issue is intermittent. It happens every week or so. Not every day. So testing OWA or safemode is unfortunately unpractical in this situation. Not sure if cached mode will work on 3G.

My next step is to re-create the Outlook profile and see what happens.
I guess if that fails I'll start patching Exchange.
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Author Comment

by:moncomp
ID: 39733098
created a new profile. issue resolved. :)
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