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Internal mail automatically moved to junk folder

Posted on 2013-11-07
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Last Modified: 2015-04-13
Hi

One of our users is experiencing an issue where internal domain senders mail are moved automatically to his junk folder. This does not apply for external senders, which are kept in his inbox folder.

Tried moving mail back to his inbox, but ca. 15 seconds they are moved to his junk folder again.

Checked his Outlook, OWA and exchange(get-inboxrule), but he has absolutely no rules.

He uses Outlook 2010 on a 2008R2 terminal server.
We are using Exchange 2010, 2008R2.

Any ideas on what might be the cause ?

Regards.
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Question by:Lenblock
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Expert Comment

by:Mike Thomas
ID: 39629665
Check the clients junk email settings, see if the user has set somthing overly harsh.
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Accepted Solution

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Lenblock earned 0 total points
ID: 39629993
Hi

Found the solution.

It was his Samsung Galaxy phone. It was synced with ActiSync. But for some reason the email-client on the phone moved all internal mails to the junk folders.

Unsynced the phone, and it's all okay.
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Author Closing Comment

by:Lenblock
ID: 39641065
The problem was caused by the mobile phone.
Why the problem was there in the first case, I don't know. Might be some setting in the phones email client and with it's own set rules.
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