?
Solved

Internal mail automatically moved to junk folder

Posted on 2013-11-07
3
Medium Priority
?
1,623 Views
Last Modified: 2015-04-13
Hi

One of our users is experiencing an issue where internal domain senders mail are moved automatically to his junk folder. This does not apply for external senders, which are kept in his inbox folder.

Tried moving mail back to his inbox, but ca. 15 seconds they are moved to his junk folder again.

Checked his Outlook, OWA and exchange(get-inboxrule), but he has absolutely no rules.

He uses Outlook 2010 on a 2008R2 terminal server.
We are using Exchange 2010, 2008R2.

Any ideas on what might be the cause ?

Regards.
0
Comment
Question by:Lenblock
  • 2
3 Comments
 
LVL 24

Expert Comment

by:Mike Thomas
ID: 39629665
Check the clients junk email settings, see if the user has set somthing overly harsh.
0
 

Accepted Solution

by:
Lenblock earned 0 total points
ID: 39629993
Hi

Found the solution.

It was his Samsung Galaxy phone. It was synced with ActiSync. But for some reason the email-client on the phone moved all internal mails to the junk folders.

Unsynced the phone, and it's all okay.
0
 

Author Closing Comment

by:Lenblock
ID: 39641065
The problem was caused by the mobile phone.
Why the problem was there in the first case, I don't know. Might be some setting in the phones email client and with it's own set rules.
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As much as Microsoft wants to kill off PST file support, just as they tried to do with public folders, there are still times when it is useful or downright necessary to export Exchange mailboxes to PST files. Thankfully, it is still possible to e…
If you have come across a situation where you need to find some EDB mailbox recovery techniques, then here you will find the same. In this article, we will take you through three techniques using which you will be able to perform EDB recovery. You …
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses
Course of the Month15 days, 3 hours left to enroll

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question