Internal mail automatically moved to junk folder

Hi

One of our users is experiencing an issue where internal domain senders mail are moved automatically to his junk folder. This does not apply for external senders, which are kept in his inbox folder.

Tried moving mail back to his inbox, but ca. 15 seconds they are moved to his junk folder again.

Checked his Outlook, OWA and exchange(get-inboxrule), but he has absolutely no rules.

He uses Outlook 2010 on a 2008R2 terminal server.
We are using Exchange 2010, 2008R2.

Any ideas on what might be the cause ?

Regards.
LenblockAsked:
Who is Participating?
 
LenblockConnect With a Mentor Author Commented:
Hi

Found the solution.

It was his Samsung Galaxy phone. It was synced with ActiSync. But for some reason the email-client on the phone moved all internal mails to the junk folders.

Unsynced the phone, and it's all okay.
0
 
Mike ThomasConsultantCommented:
Check the clients junk email settings, see if the user has set somthing overly harsh.
0
 
LenblockAuthor Commented:
The problem was caused by the mobile phone.
Why the problem was there in the first case, I don't know. Might be some setting in the phones email client and with it's own set rules.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.