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Regarding Crystal Report issues from previous posts!

Posted on 2013-11-07
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Last Modified: 2013-11-18
I have been issues with a particular Crystal Report that prints tiny barcode labels. The problems have ranged from not being able to line them correctly to where the Zebra printer ejects them evenly to the barcode printing at different sizes, which is the current issue right now.

The data contained in the Barcode is in the same format for each one printed. However, the user of this report notified me that he had printed 3 in a row and then the 4th one came out much larger than the other barcodes. It's physical appearance was literally larger than the other ones he printed. HOW CAN THAT HAPPEN when nothing was changed in the report. He was still in the same instance of the application when this happened.

I'm really getting frustrated with this as is my supervisor and other parties involved. This is a big thing what we are trying to do. Please help!

Thanks!
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Question by:BlakeMcKenna
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14 Comments
 
LVL 101

Expert Comment

by:mlmcc
ID: 39630568
Are these printed 1 at a time?

If he prints a 5th one does it stay "larger"?

If he restarts the application and prints the 4th one first is it the right size?

mlmcc
0
 

Author Comment

by:BlakeMcKenna
ID: 39630697
The labels are printed 1 at a time. The report is based on entering a serial # within the app itself. The app prints a report with another barcode on it, which works fine. The new functionality is that a barcode label will print as well. The may need to print a batch of these Report/Label combinations but each one is done individually.

I tested the printing yesterday by printing out 3 different labels based on the Serial #. They all printed the same size. Then I printed out the label that was in question and sure enough...it printed larger. Then, I printed another one of the first 3 and it printed normally.

I also closed the app and reopened it and repeated the test with the same results. It's beyond my scope of knowledge which isn't really much when it comes to Barcodes.
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LVL 101

Expert Comment

by:mlmcc
ID: 39630794
Is the one that prints differently a longer or shorter serial number?

Is there anything really different for that particular label?

mlmcc
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Author Comment

by:BlakeMcKenna
ID: 39630926
The serial #'s are all the same size right now, 6 digits. There is nothing different about each barcode other than the values within the barcode itself. The format for each barcode is identical. Below is a sample of data contained in 2 different barcodes.

COMPANY Item No: QSH01510, SN: 546616, CertNo: 1310150063
Single Channel, Compression, Run 1, Zero Balance: 0.0087 mV/V
Load(lb), Output(mV/V)
0, 0
10, 0.3834
20, 0.7679
30, 1.153
40, 1.5382
50, 1.9233


COMPANY Item No: QSH01510, SN: 546609, CertNo: 1310150056
Single Channel, Compression, Run 1, Zero Balance: 0.0072 mV/V
Load(lb), Output(mV/V)
0, 0
10, 0.3893
20, 0.779
30, 1.1695
40, 1.56
50, 1.9502
0
 
LVL 101

Expert Comment

by:mlmcc
ID: 39631209
Is the field set so it can grow?

If so turn that off.  Does the resulting barcode look correct and work?

mlmcc
0
 

Author Comment

by:BlakeMcKenna
ID: 39631712
The field is NOT set to grow....
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LVL 101

Expert Comment

by:mlmcc
ID: 39632102
So for the one that prints large, it prints large regardless of when you print it.

I assume the report is built with the desired printer as the printer and you aren't changing the printer or using the default.

Same printer driver on the development machine and the machine you are running on down to the service pack level?

mlmcc
0
 

Author Comment

by:BlakeMcKenna
ID: 39632111
which service pack are you referring to?
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LVL 101

Expert Comment

by:mlmcc
ID: 39632117
Service pack of the printer driver.

Also are the Crystal installs all at the same SP level?

mlmcc
0
 

Author Comment

by:BlakeMcKenna
ID: 39632154
Not sure about CR installs. The machine is running CR v11 and there is a SP4 for that version that I will install tomorrow morning.
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LVL 101

Expert Comment

by:mlmcc
ID: 39632278
I believe there is a later service pack.

If you install it you may have to rebuild the application to include the newer SP.

mlmcc
0
 

Author Comment

by:BlakeMcKenna
ID: 39632716
I'll  give that a shot...
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Accepted Solution

by:
BlakeMcKenna earned 0 total points
ID: 39646344
Never figured this out but we were able to nurse the printing of labels one at a time with printer adjustments every few labels printed.
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Author Closing Comment

by:BlakeMcKenna
ID: 39656009
No solution was provided...only a temporary fix.
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