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Old messages suddenly delivered

Posted on 2013-11-07
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Last Modified: 2013-12-19
I have had 2 reports of the past month or so where a user suddenly receives mail from a month or more ago. These do not appear to be old messages form the "I have already seen them" point of view.  These seem to be unseen messages that are a week to a month or so old that are suddenly delivered. I am not sure if this is an Outlook issue or an Exchange issue. It is Exchange 2010 and Outlook 2010.
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Question by:dustaine
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4 Comments
 
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Simon Butler (Sembee) earned 500 total points
ID: 39630348
You need to look at the headers of the messages and message tracking to see when the message went through Exchange.
A common cause is AV software scanning something it shouldn't be, hangs on to the message and a server/service restart releases the message.

Simon.
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Author Comment

by:dustaine
ID: 39630489
I will check the header info, but there has not been a server restart in about a month and the release did not coincide with that.
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Author Comment

by:dustaine
ID: 39647887
Will this happen even if there is nothing showing up in the queues?
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39648034
Yes, because the messages aren't visible to Exchange until the AV software releases them.

Simon.
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