nawright16
asked on
Network Printer
I have a user that, everytime he prints, the job gets paused. I have to go in a click resume on the job. How can I fix this?
ASKER
1. Windows 7
2. Xerox Docucolor 252
3. Printer is on a server
4. Printer does not go into sleep mode.
Note- I went to the properties of the printer and changed it to "Print directly to the printer"
from "Spool print documents so programs finish printing faster". I did this just now, to see if it would help.
2. Xerox Docucolor 252
3. Printer is on a server
4. Printer does not go into sleep mode.
Note- I went to the properties of the printer and changed it to "Print directly to the printer"
from "Spool print documents so programs finish printing faster". I did this just now, to see if it would help.
Also you may want to check the security tab on the printer in the printer server to make sure his user has access rights to it or not.
Two things I would check -
- Check print server spooler settings - Make sure it shouldn't print immediately as it should spool first and let smaller jobs print first.
- Check Printer driver if it is latest or not.
- Check print server spooler settings - Make sure it shouldn't print immediately as it should spool first and let smaller jobs print first.
- Check Printer driver if it is latest or not.
Did you add this printer using Active Directory?
try adding the printer by creating a local tcpip port using the ip address of the printer
Is this 64 bit or 32 bt
What OS is server?
try adding the printer by creating a local tcpip port using the ip address of the printer
Is this 64 bit or 32 bt
What OS is server?
ASKER
Server OS is Server 2003. PC is Win 7 64 bit
does the server have both x86 and x64 bit drivers installed?
ASKER
yes i believe so
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OK
I asked this before
Did you add this printer using Active Directory?
Also
try adding the printer by creating a local tcpip port using the ip address of the print
I asked this before
Did you add this printer using Active Directory?
Also
try adding the printer by creating a local tcpip port using the ip address of the print
1. OS Windows XP 7 8 ?
2. Type of Printer?
3. Is Printer on a Print Server or do you have it defined as an IP Printer?
4. Does printer go in sleep mode? Try making sure it is online then print to it.
Before printing what does the printer show on the computer for status? online offline ?