Network Printer

Posted on 2013-11-07
Last Modified: 2013-11-12
I have a user that, everytime he prints, the job gets paused. I have to go in a click resume on the job. How can I fix this?
Question by:nawright16
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +1
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39630372
Ok few questions

1. OS Windows XP 7 8 ?
2. Type of Printer?
3. Is Printer on a Print Server or do you have it defined as an IP Printer?
4. Does printer go in sleep mode? Try making sure it is online  then print to it.

Before printing what does the printer show on the computer for status? online offline ?

Author Comment

ID: 39630391
1. Windows 7
2. Xerox Docucolor 252
3. Printer is on a server
4. Printer does not go into sleep mode.

Note- I went to the properties of the printer and changed it to "Print directly to the printer"

from "Spool print documents so programs finish printing faster". I did this just now, to see if it would help.

Expert Comment

ID: 39630476
Also you may want to check the security tab on the printer in the printer server to make sure his user has access rights to it or not.
Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI


Expert Comment

ID: 39630505
Two things I would check -

- Check print server spooler settings - Make sure it shouldn't print immediately as it should spool first and let smaller jobs print first.

- Check Printer driver if it is latest or not.
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39630509
Did you add this printer using Active Directory?

try adding the printer by creating a local tcpip port using the ip address of the printer

Is this 64 bit or 32 bt

What OS is server?

Author Comment

ID: 39630581
Server OS is Server 2003. PC is Win 7 64 bit
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39630702
does the server have both x86 and x64 bit drivers installed?

Author Comment

ID: 39641386
yes i believe so

Accepted Solution

MHMAdmins earned 500 total points
ID: 39641509
Is he sending the job as a secure print job to the xerox? That could cause it to pause everytime he prints until he goes up to the console to free the job.
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39641581

I asked this before

Did you add this printer using Active Directory?


try adding the printer by creating a local tcpip port using the ip address of the print

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you ever had a hard drive that you can't boot into, but need to change the registry? Here is the solution! This article guides you through accessing and editing a registry of a non-primary drive. To read registry information on a non-prim…
Ever notice how you can't use a new drive in Windows without having Windows assigning a Disk Signature?  Ever have a signature collision problem (especially with Virtual Machines?)  This article is intended to help you understand what's going on and…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question