Link to home
Start Free TrialLog in
Avatar of nawright16
nawright16

asked on

Network Printer

I have a user that, everytime he prints, the job gets paused. I have to go in a click resume on the job. How can I fix this?
Avatar of Member_2_6492660_1
Member_2_6492660_1
Flag of United States of America image

Ok few questions

1. OS Windows XP 7 8 ?
2. Type of Printer?
3. Is Printer on a Print Server or do you have it defined as an IP Printer?
4. Does printer go in sleep mode? Try making sure it is online  then print to it.


Before printing what does the printer show on the computer for status? online offline ?
Avatar of nawright16
nawright16

ASKER

1. Windows 7
2. Xerox Docucolor 252
3. Printer is on a server
4. Printer does not go into sleep mode.

Note- I went to the properties of the printer and changed it to "Print directly to the printer"

from "Spool print documents so programs finish printing faster". I did this just now, to see if it would help.
Also you may want to check the security tab on the printer in the printer server to make sure his user has access rights to it or not.
Two things I would check -

- Check print server spooler settings - Make sure it shouldn't print immediately as it should spool first and let smaller jobs print first.

- Check Printer driver if it is latest or not.
Did you add this printer using Active Directory?

try adding the printer by creating a local tcpip port using the ip address of the printer

Is this 64 bit or 32 bt

What OS is server?
Server OS is Server 2003. PC is Win 7 64 bit
does the server have both x86 and x64 bit drivers installed?
yes i believe so
ASKER CERTIFIED SOLUTION
Avatar of MHMAdmins
MHMAdmins
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
OK

I asked this before

Did you add this printer using Active Directory?

Also

try adding the printer by creating a local tcpip port using the ip address of the print