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PHD Virtual Backup 6.5

Issues backing up only vmware-view machines with PHD Virtual Backup 6.5. All other vm's backup fine. They error out with  

11/6/2013 5:19:40 PM -- Info     -- Backup vm-test: Expanding job ...
11/6/2013 5:19:41 PM -- Info     -- Backup vm-test: Expansion complete
11/6/2013 5:19:53 PM -- Info     -- vm-test: Snapshot created for VirtualMachine:vm-2163
11/6/2013 5:19:53 PM -- Info     -- vm-test: Collected metadata
11/6/2013 5:19:53 PM -- Warn     -- vm-test: No prior backup found in catalog; continuing with virtual-full non-CBT backup
11/6/2013 5:20:00 PM -- Error    -- Error attaching disk to VBA:Attach ReconfigVM_Task returned an error : Failed to add disk scsi0:2.
11/6/2013 5:20:00 PM -- Error    -- vm-test: Could not attach disk 2000 to VBA
11/6/2013 5:20:00 PM -- Error    -- vm-test: Disk scsi0:0 incomplete
11/6/2013 5:20:00 PM -- Info     -- vm-test: completed backup of disk [VMFS02] vm-sowens/vm-soens2.vmdk
11/6/2013 5:20:10 PM -- Info     -- 2000: Snapshot deleted for VirtualMachine:vm-2163
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tpitts
Asked:
tpitts
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1 Solution
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Does this happen with all your VMware View machines, are they linked clones?
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tpittsAuthor Commented:
Yes it does. No, they are full clones from a template.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Check for snapshots on the VM, are there any present?

also check that the disk persistent settings, are the same as other VMs which do backup.

if you convert the original golden master template to a VM (do not power On), and try and backup, does this backup succesfully?
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tpittsAuthor Commented:
No snapshots and the persistent settings are the same. I converted the template to a VM and it fails so I guess its not an issue with Vmware-view.
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compdigit44Commented:
Are you able to backup other VM's from another host using PHD? IS this a new host you are backuping up with PHD? Is your licensing correct for PHD?


https://phdtechsupport.zendesk.com/entries/21552418-Known-Issues
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tpittsAuthor Commented:
Yes, I can backup other VM's. No it is not a new host. PHD support says they wont support View clients but Ive cloned the machine in question, which isnt part of Vmware-View, and it still fails.
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compdigit44Commented:
Ok, I understand. so you can backup other VM's OK but just cannot backup your Vmware view VM's. I wonder if it's a locking issue with the parents VMDK file. Are you able to backup ESXi files with PHD or just content in guest VM'?
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