Solved

Cannot access any computers via remote web workplace

Posted on 2013-11-07
3
939 Views
Last Modified: 2013-11-09
I have a SBS 2008 server which has been working fine until recently. Now when users try to access any of their PCs (via RDP) using remote web workplace they get the following error:



"the wizard cannot configure remote desktop connection settings. make sure that the client version of remote desktop protocol 6.0 or later is installed on this computer"



This does not appear to be a problem with the version of the RDP client.

When I  try accessing PCs via RWW from a device (actually the server) on the LAN it works fine.

Its seems to be only from outside the firewall. Nothing has changed on the firewall for a long time.

Any ideas?
0
Comment
Question by:roy_batty
3 Comments
 
LVL 17

Accepted Solution

by:
WORKS2011 earned 500 total points
ID: 39630504
Internet Explorer 10 can cause this, if you're using go back to IE9 and test it should work.
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 39630573
Restart the remote desktop gateway service if WORKS2011's suggestion fails.
0
 
LVL 1

Author Closing Comment

by:roy_batty
ID: 39635401
Rolled back to IE9. Now works perfectly.

Many thanks.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Because virtualization becomes more and more common, and, with Microsoft Hyper-V included in Windows Server at no additional costs, and, most server hardware nowadays is more than capable of running a physical Small Business Server (SBS) 2008 or 201…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

807 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question