Solved

Cannot access any computers via remote web workplace

Posted on 2013-11-07
3
934 Views
Last Modified: 2013-11-09
I have a SBS 2008 server which has been working fine until recently. Now when users try to access any of their PCs (via RDP) using remote web workplace they get the following error:



"the wizard cannot configure remote desktop connection settings. make sure that the client version of remote desktop protocol 6.0 or later is installed on this computer"



This does not appear to be a problem with the version of the RDP client.

When I  try accessing PCs via RWW from a device (actually the server) on the LAN it works fine.

Its seems to be only from outside the firewall. Nothing has changed on the firewall for a long time.

Any ideas?
0
Comment
Question by:roy_batty
3 Comments
 
LVL 17

Accepted Solution

by:
WORKS2011 earned 500 total points
ID: 39630504
Internet Explorer 10 can cause this, if you're using go back to IE9 and test it should work.
0
 
LVL 22

Expert Comment

by:David Atkin
ID: 39630573
Restart the remote desktop gateway service if WORKS2011's suggestion fails.
0
 
LVL 1

Author Closing Comment

by:roy_batty
ID: 39635401
Rolled back to IE9. Now works perfectly.

Many thanks.
0

Featured Post

Superior storage. Superior surveillance.

WD Purple drives are built for 24/7, always-on, high-definition security systems. With support for up to 8 hard drives and 32 cameras, WD Purple drives are optimized for surveillance.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Adding Windows 2012 R2 to Windows SBS 2011 2 86
Sharepoint Home Page (companyweb) blank 3 72
SBS2011 DNS for external FQDN 6 60
Restore a single mailbox Exchange 2007 3 36
A lot of problems and solutions are available on the net for the error message "Source server does not meet minimum requirements for migration" while performing a migration from Small Business Server 2003 to SBS 2008. This error pops up just before …
If you are a user of the discontinued Microsoft Office Accounting 2008 (MSOA) and have to move to a new computer running Windows 8, you will be unhappy to discover that it won't install.  In particular, Microsoft SQL Server 2005 Express Edition (SSE…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…
Hi friends,  in this video  I'll show you how new windows 10 user can learn the using of windows 10. Thank you.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now