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EdgeSight 5.4: Two servers not being grouped in the Farm Properly

Posted on 2013-11-07
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Last Modified: 2014-01-26
Hello there,

I have a XenApp farm with 16 servers, but in EdgeSight there are two of them which doesn't appear in the Farm itself, they appear in the root generic XenApp Farms department. This happened because when I installed them I didn't install the Agent straight away in the installation but later unlike in the remaining 14 servers where I installed it all together.

Unfortunately it doesn't seem like I can move them to the Farm manually (because it seems from EdgeSight 5.0 it is "too smart" and should group by the Farm itself)
How in the world can I move them to the Farm? Why is EdgeSight not picking them correctly?

Kind regards.
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Question by:jimbobrocks
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Expert Comment

by:Sekar Chinnakannu
ID: 39632646
first make sure the server is in right farm and then try again re-installing the edgesight to check
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Expert Comment

by:kabilanis
ID: 39632738
check the edge sight agent version installed in these servers. If required, you can upgrade them to latest
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Accepted Solution

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jimbobrocks earned 0 total points
ID: 39644440
So far seems what really worked was to delete the device and wait it to appear in unmanaged devices then add it to the farm department.
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Author Closing Comment

by:jimbobrocks
ID: 39809869
Nothing else really worked.
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