Solved

HP Universal Print Driver Issue for Color Laserjet CM4730 MFP

Posted on 2013-11-07
7
1,502 Views
Last Modified: 2013-12-22
I recently installed the latest HP Universal Print Driver for Windows PCL6 version 5.7.0.16448 on a Server 2008R2 Print server, however it is not allowing me to print color.  The color tab is missing.  I've change the device type in the Device settings from Auto to Color and performed the automatic configuration as well.  It still is not displaying the Color tab.  I have this on a Print Server with many other HP printers using this driver, however this is the only one having an issue with not being able to Print in color.  When I install the driver manually on a PC, it works in Color.  Any ideas, suggestions, or known fixes are greatly appreciated! Thanks!
0
Comment
Question by:fireguy1125
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 37

Expert Comment

by:bbao
ID: 39633199
are you sure on the W2K8 server a compatible x64 version of the driver was installed?
0
 
LVL 10

Expert Comment

by:David_Ingledew
ID: 39638241
The UPD by default assumes very basic functionality. You can force it but the best way is to tell it to interogate the actual device, then the right features (stapling, duplex, colour, sorting trays) are shown,

To do this goto the Printer Properties, Device Setting; Under "Installable Options" set "Automatic Configuration" to update now. It will go and interogate the device, and then enable colour etc.
0
 
LVL 1

Author Comment

by:fireguy1125
ID: 39639995
David - i've done this setup, and it is showing Color as an available option - however it's still missing the Color tab is missing in the preferences, and still not able to print in color.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 10

Expert Comment

by:David_Ingledew
ID: 39643170
Ok. The last option on those settings is MonoChome/Colour or Automatic...what is that set to?
0
 
LVL 1

Author Comment

by:fireguy1125
ID: 39680925
Device Type is set to Color, however the Color tab is still missing from the printer Preferences and it is only printing in B&W
0
 
LVL 1

Accepted Solution

by:
fireguy1125 earned 0 total points
ID: 39724963
It was a faulty printer
0
 
LVL 1

Author Closing Comment

by:fireguy1125
ID: 39734459
Solved on own
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you migrate a Terminal Server licenses server inside the 2008 server family, you can takte advantage of the build-in migration tool. If you like to migrate an older 2003 Server (and the installed client CALs) to a 2008 R2 server for example, you …
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question