HP Universal Print Driver Issue for Color Laserjet CM4730 MFP

Posted on 2013-11-07
Medium Priority
Last Modified: 2013-12-22
I recently installed the latest HP Universal Print Driver for Windows PCL6 version on a Server 2008R2 Print server, however it is not allowing me to print color.  The color tab is missing.  I've change the device type in the Device settings from Auto to Color and performed the automatic configuration as well.  It still is not displaying the Color tab.  I have this on a Print Server with many other HP printers using this driver, however this is the only one having an issue with not being able to Print in color.  When I install the driver manually on a PC, it works in Color.  Any ideas, suggestions, or known fixes are greatly appreciated! Thanks!
Question by:fireguy1125
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LVL 37

Expert Comment

ID: 39633199
are you sure on the W2K8 server a compatible x64 version of the driver was installed?
LVL 10

Expert Comment

ID: 39638241
The UPD by default assumes very basic functionality. You can force it but the best way is to tell it to interogate the actual device, then the right features (stapling, duplex, colour, sorting trays) are shown,

To do this goto the Printer Properties, Device Setting; Under "Installable Options" set "Automatic Configuration" to update now. It will go and interogate the device, and then enable colour etc.

Author Comment

ID: 39639995
David - i've done this setup, and it is showing Color as an available option - however it's still missing the Color tab is missing in the preferences, and still not able to print in color.
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LVL 10

Expert Comment

ID: 39643170
Ok. The last option on those settings is MonoChome/Colour or Automatic...what is that set to?

Author Comment

ID: 39680925
Device Type is set to Color, however the Color tab is still missing from the printer Preferences and it is only printing in B&W

Accepted Solution

fireguy1125 earned 0 total points
ID: 39724963
It was a faulty printer

Author Closing Comment

ID: 39734459
Solved on own

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