Solved

Apple products not showing attachments - is this a long standing issue I am out of the loop about?

Posted on 2013-11-08
2
368 Views
Last Modified: 2013-11-11
Weird that a client emailed me minutes after I had the same issue. I sent myself an attachment from a windows machine with outlook and wanted to read it on my iphone. On the phone, it showed a paperclip, but not the file I wanted, but rather a winmail.dat file.

Checking things, I came up with this:

http://support.apple.com/kb/ts1506

Within minutes of me coming up with the answer and sending myself a plain text message with the attachment and I saw the attachment on the iphone that a client who uses a mac sent me the same scenario.  I looked like a hero that I answered so quickly, but seems weird that I never heard of this issue before but google shows this being discussed for years now.  Is this a common problem? Is there a work around? All apple users have to chide their windows mail senders to potentially need to change how they send mail? I have my outlook set to format in HTML, not RTF. I got the attachment on my phone when I sent the email as plain text.

Any comments about this situation? Am I out of the loop and everyone here knows about this?  Just bad timing that me and someone I support had this issue at the same time? Nothing new about this issue, right?
0
Comment
  • 2
2 Comments
 
LVL 53

Accepted Solution

by:
strung earned 500 total points
ID: 39633640
This is a longstanding and well known problem with Outlook. There is a free utility TNEF that Mac users can download to read winmail.dat files:

http://www.joshjacob.com/mac-development/tnef.php
0
 
LVL 53

Expert Comment

by:strung
ID: 39633664
There is also a $1.99 app WinMail FileViewer for iOS devices.
0

Featured Post

ScreenConnect 6.0 Free Trial

Check out the updates in one game-changing release, ScreenConnect 6.0, based on partner feedback. New features include a redesigned UI that improves session organization and overall user experience. See the enhancements for yourself!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Our ISP Wants Us to Switch our SMTP Port - what options are there? 22 70
MS Outlook 2010 Cannot Display Image or Red X 36 32
Exhange 2010 10 37
Google email problem 3 28
We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question