• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1568
  • Last Modified:

smartphones/tablets cant connect to Unifi AP

We have two Ubiquiti Unif AP in our office. They are connected to a Cisco 2960 POE switch. These ports were set up correctly according to Cisco for private and public (vlan) IP's to run. The AP's were then each set up with a private and public SSID for our employees and customers respectively. Both SSID's pull DHCP from our DC. From a PC laptop you can connect to either SSID as intended (secured with WPA-Personal keys). The issue we have is that no one is able to connect to the private SSID with a smartphone or tablet. I've tried iPhone's, Droids, Samsung's... all to no avail. Those devices will connect to the public SSID without an issue. It doesn't matter if they are encrypted or left wide open. You can't connect to the private SSID via anything other than a PC laptop. Any thoughts?
0
tacwest
Asked:
tacwest
  • 4
1 Solution
 
ArneLoviusCommented:
Any thoughts?

There is a difference between the public and private SSIDs.

From the perspective of the access point, there should be no difference between any type of client, it is just a wireless MAC address that is trying to connect...
0
 
tacwestAuthor Commented:
For kicks I grabbed a Linksys E900 wireless router and set it up on the private network. Coincidentally, it is behaving just like the Unifi AP's where only PC based devices can access the network. Smartphones/tablets can not. Since these AP's are pulling DHCP from our domain controller, I'm leading to believe that the issue may be on the DHCP server. Thoughts?
0
 
tacwestAuthor Commented:
Our DHCP server is a Windows 2008 SBS, anyone know how to fix the issue with this server not passing DHCP to devices other than PC's?
0
 
tacwestAuthor Commented:
We found an issue with the DHCP - setting to static works fine so we are looking at changing our DCHP envoirnment.

Thank you for the help.
0
 
tacwestAuthor Commented:
See post
0

Featured Post

New feature and membership benefit!

New feature! Upgrade and increase expert visibility of your issues with Priority Questions.

  • 4
Tackle projects and never again get stuck behind a technical roadblock.
Join Now