smartphones/tablets cant connect to Unifi AP
Posted on 2013-11-08
We have two Ubiquiti Unif AP in our office. They are connected to a Cisco 2960 POE switch. These ports were set up correctly according to Cisco for private and public (vlan) IP's to run. The AP's were then each set up with a private and public SSID for our employees and customers respectively. Both SSID's pull DHCP from our DC. From a PC laptop you can connect to either SSID as intended (secured with WPA-Personal keys). The issue we have is that no one is able to connect to the private SSID with a smartphone or tablet. I've tried iPhone's, Droids, Samsung's... all to no avail. Those devices will connect to the public SSID without an issue. It doesn't matter if they are encrypted or left wide open. You can't connect to the private SSID via anything other than a PC laptop. Any thoughts?