Solved

smartphones/tablets cant connect to Unifi AP

Posted on 2013-11-08
5
1,414 Views
Last Modified: 2013-12-23
We have two Ubiquiti Unif AP in our office. They are connected to a Cisco 2960 POE switch. These ports were set up correctly according to Cisco for private and public (vlan) IP's to run. The AP's were then each set up with a private and public SSID for our employees and customers respectively. Both SSID's pull DHCP from our DC. From a PC laptop you can connect to either SSID as intended (secured with WPA-Personal keys). The issue we have is that no one is able to connect to the private SSID with a smartphone or tablet. I've tried iPhone's, Droids, Samsung's... all to no avail. Those devices will connect to the public SSID without an issue. It doesn't matter if they are encrypted or left wide open. You can't connect to the private SSID via anything other than a PC laptop. Any thoughts?
0
Comment
Question by:tacwest
  • 4
5 Comments
 
LVL 36

Expert Comment

by:ArneLovius
ID: 39634374
Any thoughts?

There is a difference between the public and private SSIDs.

From the perspective of the access point, there should be no difference between any type of client, it is just a wireless MAC address that is trying to connect...
0
 

Author Comment

by:tacwest
ID: 39657711
For kicks I grabbed a Linksys E900 wireless router and set it up on the private network. Coincidentally, it is behaving just like the Unifi AP's where only PC based devices can access the network. Smartphones/tablets can not. Since these AP's are pulling DHCP from our domain controller, I'm leading to believe that the issue may be on the DHCP server. Thoughts?
0
 

Author Comment

by:tacwest
ID: 39666359
Our DHCP server is a Windows 2008 SBS, anyone know how to fix the issue with this server not passing DHCP to devices other than PC's?
0
 

Accepted Solution

by:
tacwest earned 0 total points
ID: 39727277
We found an issue with the DHCP - setting to static works fine so we are looking at changing our DCHP envoirnment.

Thank you for the help.
0
 

Author Closing Comment

by:tacwest
ID: 39735702
See post
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Coaxial cable bending There are several factors that govern the selection of coaxial cable for your Machine to Machine (M2M) application: the location of cable runs, either indoor or outdoor, inside or outside an enclosure, maximum bending and the…
DECT technology has become a popular standard for wireless voice communication. DECT devices are not likely to be affected by other electronic devices and signals because they operate in a separate frequency-band.
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now