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smartphones/tablets cant connect to Unifi AP

Posted on 2013-11-08
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Last Modified: 2013-12-23
We have two Ubiquiti Unif AP in our office. They are connected to a Cisco 2960 POE switch. These ports were set up correctly according to Cisco for private and public (vlan) IP's to run. The AP's were then each set up with a private and public SSID for our employees and customers respectively. Both SSID's pull DHCP from our DC. From a PC laptop you can connect to either SSID as intended (secured with WPA-Personal keys). The issue we have is that no one is able to connect to the private SSID with a smartphone or tablet. I've tried iPhone's, Droids, Samsung's... all to no avail. Those devices will connect to the public SSID without an issue. It doesn't matter if they are encrypted or left wide open. You can't connect to the private SSID via anything other than a PC laptop. Any thoughts?
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Question by:tacwest
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Expert Comment

by:ArneLovius
ID: 39634374
Any thoughts?

There is a difference between the public and private SSIDs.

From the perspective of the access point, there should be no difference between any type of client, it is just a wireless MAC address that is trying to connect...
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Author Comment

by:tacwest
ID: 39657711
For kicks I grabbed a Linksys E900 wireless router and set it up on the private network. Coincidentally, it is behaving just like the Unifi AP's where only PC based devices can access the network. Smartphones/tablets can not. Since these AP's are pulling DHCP from our domain controller, I'm leading to believe that the issue may be on the DHCP server. Thoughts?
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Author Comment

by:tacwest
ID: 39666359
Our DHCP server is a Windows 2008 SBS, anyone know how to fix the issue with this server not passing DHCP to devices other than PC's?
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Accepted Solution

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tacwest earned 0 total points
ID: 39727277
We found an issue with the DHCP - setting to static works fine so we are looking at changing our DCHP envoirnment.

Thank you for the help.
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Author Closing Comment

by:tacwest
ID: 39735702
See post
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