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Mac Bootcamp Exchange

Posted on 2013-11-08
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Last Modified: 2013-12-08
One of my users has a MacBook Air bootcamp loaded and running Win 7 64 bit Pro.  Everything is just plan perfect on the machine except one issue.  I am running Exchange 2010 with an Exchange 2003 environment.  I have configured this a few times with no issues.  I can get and send emails just fine from my MacBook Air but when this user leaves the local network he cannot access his Exchange account.  Any ideas would be great as I have gone through multiple solution sets short of a full reload.  Thought maybe the Apple drivers needed to be updated but any assistance would be greatly appreciated.
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Question by:vlamer
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Expert Comment

by:ArneLovius
ID: 39635693
it would be useful to know what you have done so far.

Is the laptop able to access the Internet when not in the office ?
Is there a hosts file with the internal address of the Exchange server ?
Is the Exchange server externally accessible ?
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Author Comment

by:vlamer
ID: 39635722
Yes to question one.
Not sure on first question.
Yes to question.three.
for the record I have the identical configured AirBook which works perfectly and to rule out a permission or rights issues I have logged in as myself and setup Outlook with same conditions and outcome.
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LVL 37

Expert Comment

by:ArneLovius
ID: 39635739
do you mean that you have tested the "faulty" macbook air when logged in as you ?

is the user able to access webmail on his macbook air when out of the office ?

If he can access webmail, but Outlook doesn;t work, then the problem is in Outlook, if he cannot access webmail, then the problem is within windows, the fact that it is running in BootCamp should have no influence.
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Author Comment

by:vlamer
ID: 39635752
Yes
yes
correct Outlook is the problem.  Would you recommend reinstall of Outlook?
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LVL 37

Expert Comment

by:ArneLovius
ID: 39635787
have you tried just removing the profile and re-creating it ?
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Author Comment

by:vlamer
ID: 39641611
yes
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Author Comment

by:vlamer
ID: 39643171
I have also reinstalled Office.  I have removed the profile a few separate times and recreated them.  I have updated all the bootcamp files particularly the network card.
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LVL 37

Expert Comment

by:ArneLovius
ID: 39643278
if you login as this user on the air, can you create a profile that connects to your mailbox ?
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Author Comment

by:vlamer
ID: 39662894
Only while logged in locally on our LAN.  Works find on the network just doesn't work from outside the network.
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LVL 37

Expert Comment

by:ArneLovius
ID: 39663700
I'd be tempted to do a full reinstall of Windows, it will probably be quicker than trying to do any more troubleshooting...
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Accepted Solution

by:
vlamer earned 0 total points
ID: 39694306
The issue is within our Exchange 2003 configuration.  Autodiscovery is not working properly and will be resolved within the month with our implementation of Office 365.
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Author Closing Comment

by:vlamer
ID: 39704109
This solution represents the best possible overall solution.  Exchange 2003 just has to many issues with current Mac's.  Resolved within Office 365.
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