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Veeam Backup Enterprise Manager

In Veeam Backup Enterprise Manager (version 7), I am not seeing any vCenter Servers listed. See screenshot below. Any ideas how to add them? I sent the logs to Veeam support, but no help yet.

The link below seems to describe my issue, but the workarounds suggested there did not help. http://forums.veeam.com/viewtopic.php?f=2&t=17696
Veeam
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pzozulka
Asked:
pzozulka
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1 Solution
 
Luciano PatrãoICT Senior Infraestructure Engineer Commented:
Hi

You need to use the plug in to add the vCenter

Check this please:

http://everythingshouldbevirtual.com/adding-veeam-v7-vcenter-plugin

You can also use the Enterprise Manager user guide to get this information

http://www.veeam.com/backup-replication-resources.html

Hope this can help

Jail
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pzozulkaAuthor Commented:
Thanks, but this doesn't help because in those instructions it says,
Launch your browser of choice and connect to https://{enterprisemanagerhostname/ip}:9443 and go to the configuration tab and vCenter Servers. Select your vCenter server that you want to install the plugin to and click the install button...
I do not see any vCenter servers listed here...
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Luciano PatrãoICT Senior Infraestructure Engineer Commented:
Hi

You have added your Veeam Backup Server to the Veeam Backup Enterprise Manager right??

Did you follow the documentation(Enterprise Manager user guide) that I have detail in the previous message?

Jail
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pzozulkaAuthor Commented:
Found the problem with the help of Veeam tech support. Here are the troubleshooting steps.

1. Make sure ALL Veeam services are running, and are using the correct credentials. For us the credentials were of a dedicated AD user who was a member of Domain Admins. This user is also a local Admin on the Veeam server.

2. If Veeam B&R is on a different server than Backup Enterprise Manager, ensure network connectivity is working.

3. In Backup Enterprise Manager configuration (tab), delete, and re-add the backup server using the same user account as the Veeam services (in step 1). Then click Start Collecting, and see if you get any errors under the "Sessions" tab.

4. Go to About (tab), and write down the location of "Web site information" log path. Check the log for errors. For us, the log contained "InvalidCastException". If you review the exception closely, you will see CVCPluginDataSource objects.

5. Open up SQL Server Management Studio Express, and connect to your Veeam database. Expand VeeamBackupReporting database, expand Tables, and scroll down to VCPlugins. Right-click the table, "Select Top 1000 Rows".

6. Check the hostname colulmn. If you see a GUID instead of an actual host name, this is probably what's causing the problem. This must be an old host or vCenter object. To remove it, you will have to go to the source of the problem.

7. Expland VeeamBackup database, expand tables, righ-click Hosts table, "Select Top 1000 Rows". Check the name column for matching GUID.

8. Make sure to backup both databases before making any changes. Delete the row where you see the GUID in the "name" column.

9. Go back to Backup Enterprise Manager, Backup Servers (tab), and click Start Collecting. This should start the replication process where data is updated from the VeeamBackup DB to the VeeamBackupReporting DB.

You should now be able to see the vCenter objects under the vCenter Servers (tab).

Try the above suggestions at your own risk.
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Luciano PatrãoICT Senior Infraestructure Engineer Commented:
Hi

That some of the problems that you can have, but you did not inform which one was it in your problem.

Jail
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pzozulkaAuthor Commented:
The problem was a GUID in the hosts table's hostname column. Somewhere in Veeam's code, it tries to do a CAST on that column, and it was throwing an exception because it was expecting an actual host name, but getting a GUID instead.
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Luciano PatrãoICT Senior Infraestructure Engineer Commented:
Hi,

Ok thank you for the information.

So that other people read this question and have the same problem can have the solution.

Jail
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pzozulkaAuthor Commented:
Found solution with help from Veeam tech support.
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