Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

troubleshooting my PC issues

Posted on 2013-11-08
10
Medium Priority
?
209 Views
Last Modified: 2013-11-22
Hi,

I have a new system (about 6 wks old) that I built and I'm experiencing issue with it already.  How can I eliminate various components as the source of the issues?  I'm suspicious of my mobo as I had problems during original assembly but swapped out my P/S and then the system seemed to work ok.  Until a couple of weeks ago.

Every so often my screen just goes blank as if it's going into screensaver, but then comes back.  I'm using integrated graphics on my Asus -- no graphics card. Additionally, yesterday it just crashed and found invalid on SOMETHING, but I don't know where it found that.  I have a Crucial 240GB SSD and a WD 2TB HD. Everything is new except the case and memory which seems fine.

How can I test if my Asus mobo is bad?  How can test the other components?

Thanks!

When I rebooted it tried to search for a solution online but couldn't find one.  It had these details:

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:      1033

Additional information about the problem:
  BCCode:      3b
  BCP1:      00000000C0000005
  BCP2:      FFFFF88004922411
  BCP3:      FFFFF8800B648DB0
  BCP4:      0000000000000000
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      256_1
0
Comment
Question by:ugeb
  • 5
  • 4
10 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 39635370
here is an article in which i describe the minimum set up for troubleshooting
http://www.experts-exchange.com/Hardware/Components/Motherboards/A_1945.html                  (Short-overview-of-how-to-troubleshoot-bad-hardware-when-a-pc-does-not-post)

as a plus, i give you here how to handle suspect drives
http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
0
 
LVL 23

Expert Comment

by:Danny Child
ID: 39638770
You may want to find out whether it's hardware or software as well - Nobus refers to Knoppix - a bootable DVD operating system that's fully functioning.  If you get issues while using this, then it *must* be the hardware.
See his 2nd link above on how to get it.

If this is a new self-built system, you may want to check how the temperatures are running, as a problem with the CPU cooler could cause intermittent faults.  
Speedfan is a good test of this:
http://www.almico.com/speedfan.php
CPU should be OK up to about 75 deg under load, at least.  

Assuming your integrated graphics are DX11 capable, this is a good free stress-test for the graphics:
http://unigine.com/products/heaven/

If issues are still recurring, may just be best to return the mobo.  CPU's are pretty bulletproof, and the testing as above should have ruled out every other component, and you've changed the PSU already.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39638969
ugeb - any news yet?
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 11

Author Comment

by:ugeb
ID: 39639883
I am still testing things out.  My CPU temp doesn't get above 42 degrees under a substantial load, and the mobo temp is fine too.  I have built in tools from Asus that let me monitor those things.

The system has POSTed fine all along, it's the intermittent problems that make me think it's the mobo.  I was hoping there was some software that could stress test all the mobo components, but I guess there isn't any.  I've seen that mobo article before, but it doesn't apply.  I'm not going to mess with testing any components by hand on the mobo.  It's a new mobo and I'd rather just have it replaced than deal with capacitors and such.  

This is a dual boot system of Win 7 along side Ubuntu 12.04, so I've been able to see things under both OS's.   The weird graphics behavior happens under Linux too which is why I think it's the mobo.  I haven't had it 'bluescreen' under Linux, but I haven't been using it as much.  Occasionally when I boot into Linux I get this weird screen behavior like it's a TV screen with lots of noise. I don't think it's a memory issue and I doubt my SSD is to blame. That just leaves the CPU and mobo, and we all know which one fails 100x more often, even though I've never had an issue with Asus.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39640864
sure there are test programs ; you can even tyest for free :
http://www.passmark.com/download/index.htm

>>  The weird graphics behavior happens under Linux too which is why I think it's the mobo.  I<<   very likely you're correct then; best test with a minimum devices connected, to eliminate possible causes, like i describe in the minimum set up :
http://www.experts-exchange.com/Hardware/Components/Motherboards/A_1945.html                  (Short-overview-of-how-to-troubleshoot-bad-hardware-when-a-pc-does-not-post)

>>  I don't think it's a memory issue and I doubt my SSD is to blame  <<  don't think - TEST it
i suggest using the UBCD for testing RAM :
Hardware diagnostic CD    UBCD
 i suggest the UBCD  to run some diags first - to be sure about the basics
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

what brand SSD you have?  in many cases, updating the firmware helps
0
 
LVL 11

Author Comment

by:ugeb
ID: 39640967
My SSD is a Crucial M500 240 GB.

I've downloaded that UBCD before and AVG said it contained a virus.  Are you certain it's virus free?  Was that a false positive?
0
 
LVL 93

Expert Comment

by:nobus
ID: 39641305
i am using it for years
What file did you download? it should be ubcd527.iso and be 550 MB
0
 
LVL 11

Author Comment

by:ugeb
ID: 39642938
I forgot to mention that a couple of times when it crashed (while in Windows), I got a series of what looked like disk checking (though it went by really fast), and I saw lots of errors of this sort:

*ERROR* EDID checksum is invalid,
0
 
LVL 93

Accepted Solution

by:
nobus earned 2000 total points
ID: 39643796
ok look if you have minidumps in windows\minidumps, and post the latest
other than that  -inspect also event vier logs for errors
0
 
LVL 11

Author Closing Comment

by:ugeb
ID: 39670609
I'm just going to return my mobo.  Thanks for trying.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
Employees depend heavily on their PCs, and new threats like ransomware make it even more critical to protect their important data.
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

885 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question