Problems installing Web Interface on Netscaler 10.1 Virtual Appliance

Posted on 2013-11-08
Last Modified: 2016-10-25
Hi there.
I'm having some issues setting up a Citrix Netscaler 10.1 Virtual Appliance.

I have an eval license installed and I'm now trying to install the web interface but it keeps failing. I used the GUI upload feature and manually tried to install via the shell and keep getting shut out.

I found the following error in one of the log files:

Error: NetScaler version mismatch

The two files I am using are:

build-10.1-119.7_nc.tgz  --- The Web interface files
openjdk6-b17_2.tbz --- JRE files

I download both from citrix portal!

Appreciate any assistance.

Question by:s3e3
  • 2
LVL 23

Accepted Solution

Dirk Kotte earned 500 total points
Comment Utility
never used the WI from Netscaler. (after some unsuccessfully tries)
all installations made with WI from XenApp or Storefront.

if you do this, you have the logon-screen from netscaler and the app-icons presented from the backend-Webinterface/Storefront server. This Wi is passed through the Netscaler.

there are some good articles how to configure this...

Citrix StoreFront - Implementation Guide - Citrix Knowledge Center

Access to StoreFront Through NetScaler Gateway  (german language)

Author Comment

Comment Utility
Thanks, at least set me in the right direction.
No wonder it wasn't working...

I ran through the Netscaler Gateway Wizard but now I'm stuck with an authentication error when trying to login. I am using LDAP on netscaler.. error message is "Incorrect credentials, Try again"

This is a real simple POC environment I am trying to setup.

Single XenDesktop 7 Server (StoreFront Installed and working internally)
Single Netscaler

Author Comment

Comment Utility
I entered the LDAP information incorrectly for my domain. I have another problem now so I'll post a separate question. Thanks.

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