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Dell Datasafe recovery DVDs

Posted on 2013-11-09
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Last Modified: 2016-11-23
Went to restore my Dell Studio 1588 laptop to factory state with the 2 DVDs I made using the Dell Datasafe program back in 2010, and it goes through the process, but after it ejects DVD 1 and asks for DVD 2, it won't seem to read the second DVD. I have tried a number of times, using various DVDs, and the same thing. Now if I try to restore from the recovery partition, it seems as though running the factory image restore from DVD that is not working has also screwed/overwritten the recovery partition on the hard drive, as it ends when it can't find "X:\sources\recovery\mbrtool.exe" at about 41%.

The first (and LAST) time I by a computer without original media. Now I have no O/S or the MS Office I purchased.

Suggestions?

DVD 2 seems to be fine - I can read and copy all the files on it. Seems to either be a bug in the program that is not reading the 2nd DVD, or a hardware issue where it is not refreshing. I don't think it is a problem with the media - if I put an incoorect good DVD in (including DVD 1 which installed correctly) it doesn't reject it or anything - the Datasafe program just sits there. I am also unable to eject the DVD once it is inserted without restarting the computer.
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Question by:Microfiche
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5 Comments
 
LVL 93

Accepted Solution

by:
nobus earned 1500 total points
ID: 39636630
you can always contact Dell for factory reset DVD's, and for more help on this
are you sure the DVD drive and disk drive are ok?
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Author Comment

by:Microfiche
ID: 39637345
The hardware seems fine in any other application other than their "Datasafe" recovery software. The system is out of warranty, so I don't think I can get a factory reset DVD without paying a few hundred dollars to reactivate the warranty.
Trying to figure out any way that I can use the data on these DVDs to restore the unit.
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LVL 93

Expert Comment

by:nobus
ID: 39638022
the factory reset DVD should cost between 10-30$, not hundreds
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Author Comment

by:Microfiche
ID: 39648518
The factory DVD was about $60 here in Canada. Would have been much better solution for the customer to just supply the media orginally.
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LVL 93

Expert Comment

by:nobus
ID: 39648587
yep - all of us agree on that  - only the manufacturers don't
why don't we get on strike ?  i always wondered...
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