Went to restore my Dell Studio 1588 laptop to factory state with the 2 DVDs I made using the Dell Datasafe program back in 2010, and it goes through the process, but after it ejects DVD 1 and asks for DVD 2, it won't seem to read the second DVD. I have tried a number of times, using various DVDs, and the same thing. Now if I try to restore from the recovery partition, it seems as though running the factory image restore from DVD that is not working has also screwed/overwritten the recovery partition on the hard drive, as it ends when it can't find "X:\sources\recovery\mbrtool.exe" at about 41%.
The first (and LAST) time I by a computer without original media. Now I have no O/S or the MS Office I purchased.
DVD 2 seems to be fine - I can read and copy all the files on it. Seems to either be a bug in the program that is not reading the 2nd DVD, or a hardware issue where it is not refreshing. I don't think it is a problem with the media - if I put an incoorect good DVD in (including DVD 1 which installed correctly) it doesn't reject it or anything - the Datasafe program just sits there. I am also unable to eject the DVD once it is inserted without restarting the computer.