Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Dell Datasafe recovery DVDs

Posted on 2013-11-09
5
Medium Priority
?
795 Views
Last Modified: 2016-11-23
Went to restore my Dell Studio 1588 laptop to factory state with the 2 DVDs I made using the Dell Datasafe program back in 2010, and it goes through the process, but after it ejects DVD 1 and asks for DVD 2, it won't seem to read the second DVD. I have tried a number of times, using various DVDs, and the same thing. Now if I try to restore from the recovery partition, it seems as though running the factory image restore from DVD that is not working has also screwed/overwritten the recovery partition on the hard drive, as it ends when it can't find "X:\sources\recovery\mbrtool.exe" at about 41%.

The first (and LAST) time I by a computer without original media. Now I have no O/S or the MS Office I purchased.

Suggestions?

DVD 2 seems to be fine - I can read and copy all the files on it. Seems to either be a bug in the program that is not reading the 2nd DVD, or a hardware issue where it is not refreshing. I don't think it is a problem with the media - if I put an incoorect good DVD in (including DVD 1 which installed correctly) it doesn't reject it or anything - the Datasafe program just sits there. I am also unable to eject the DVD once it is inserted without restarting the computer.
0
Comment
Question by:Microfiche
  • 3
  • 2
5 Comments
 
LVL 93

Accepted Solution

by:
nobus earned 1500 total points
ID: 39636630
you can always contact Dell for factory reset DVD's, and for more help on this
are you sure the DVD drive and disk drive are ok?
0
 

Author Comment

by:Microfiche
ID: 39637345
The hardware seems fine in any other application other than their "Datasafe" recovery software. The system is out of warranty, so I don't think I can get a factory reset DVD without paying a few hundred dollars to reactivate the warranty.
Trying to figure out any way that I can use the data on these DVDs to restore the unit.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39638022
the factory reset DVD should cost between 10-30$, not hundreds
0
 

Author Comment

by:Microfiche
ID: 39648518
The factory DVD was about $60 here in Canada. Would have been much better solution for the customer to just supply the media orginally.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39648587
yep - all of us agree on that  - only the manufacturers don't
why don't we get on strike ?  i always wondered...
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses

971 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question