Solved

Unable to open PDF file sent from Ipad 7.0.2 to all Windows pc's

Posted on 2013-11-09
10
1,401 Views
Last Modified: 2013-11-10
When I email a pdf file from my Ipad to an iphone or ipad it works fine.
When I email to a Windows pc it doesnt show up?
I am using the current OS 7.0.2 on my Ipad.
I have removed & reinstalled all the free pdf readers.
Any ideas?
0
Comment
Question by:crangle22
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 3
10 Comments
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 250 total points
ID: 39636233
donal99--
"When I email to a Windows pc it doesnt show up?"
What does that mean?  The Email is not received?  Or you cannot open it.?  Or the .pdf file is not attached??
If the email and .pdf file are received , try downloading the .pdf file and then opening it.
0
 

Author Comment

by:crangle22
ID: 39636245
the email does reach the windows pc but the attachment doesnt show up as a paperclip.
It does on the iphone or ipad.
it's a blank box embedded in the email.
Double click & there is nothing there!
I have checked form a few pc's & same issue.
IE - No option to say open it in notepad, adobe reader, word etc.
0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 250 total points
ID: 39636332
donal99--
In what format are the messages sent?  Rich Text or plain text?  Send as plain text.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:crangle22
ID: 39636365
The attachments are all PDF files.
No issue with say word or excel docs.
0
 
LVL 40

Accepted Solution

by:
Eoin OSullivan earned 250 total points
ID: 39636783
1. I assume you're using the Mail application on iOS?
2. What mail service are you using?  Apple, Gmail, Hotmail, etc?
3. The PDF readers on OSX will NOT be the issue - it is the mail server that is processing the email is not dealing with the PDF attachment properly.
4. Have you tried using an alternative email client on iOS such as the GMail client to see if the problem persists?
0
 

Author Comment

by:crangle22
ID: 39636988
1 - yes - using the native Ipad mail app
2 - using gmail - have tried doing it on 2 ipads from 2 different email accs- one IOS 6.1.2
& the other IOS 7.0.2
3 -i installed the gmail client on both but when you click the attach link/file option the gmail app doesnt show up!
the only workaround i can find is to copy it to dropbox & then share it out but this is messy if someone doesnt have dropbox.
0
 
LVL 40

Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 250 total points
ID: 39637003
The gmail app on iOS is an alternative to the mail app. Try opening it instead and create the email in the gmail app and attach the PDF there and send to another non gmail address.
Also if you share a public link on dropbox the recipient does not need a dropbox account to view it. Using dropbox is not ideal so see can you use gmail app first.
0
 

Author Closing Comment

by:crangle22
ID: 39637324
thanks for the help.
that sounds a bit messy.
the customer doesnt want to use the gmail app!
so i will use the dropbox option as a workaround
ps - met another eoin o'sullivan yesterday!
0
 
LVL 40

Expert Comment

by:Eoin OSullivan
ID: 39637337
Donal

I was just suggesting the GMAIL app to test and see if it has any issues with PDF attachments.  

I've a standard IMAP account and can attach PDF, DOC, etc. files and send and receive without issue on iOS so the problem is either with the PDF themselves (but this is not likely if they work elsewhere) or the mail service that is forwarding the email.  You could try and alternative SMTP service on the Mail app to see if that resolves it.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39637340
donal99--Glad to have helped.
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
We often encounter PDF files that are pure images, that is, they do not have text characters, but instead contain only raster graphics. The most common causes of this are document scanning software and faxing software/services that create image-only…
In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question