Link to home
Start Free TrialLog in
Avatar of crangle22
crangle22

asked on

Unable to open PDF file sent from Ipad 7.0.2 to all Windows pc's

When I email a pdf file from my Ipad to an iphone or ipad it works fine.
When I email to a Windows pc it doesnt show up?
I am using the current OS 7.0.2 on my Ipad.
I have removed & reinstalled all the free pdf readers.
Any ideas?
SOLUTION
Avatar of jcimarron
jcimarron
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of crangle22
crangle22

ASKER

the email does reach the windows pc but the attachment doesnt show up as a paperclip.
It does on the iphone or ipad.
it's a blank box embedded in the email.
Double click & there is nothing there!
I have checked form a few pc's & same issue.
IE - No option to say open it in notepad, adobe reader, word etc.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
The attachments are all PDF files.
No issue with say word or excel docs.
ASKER CERTIFIED SOLUTION
Avatar of Eoin OSullivan
Eoin OSullivan
Flag of Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
1 - yes - using the native Ipad mail app
2 - using gmail - have tried doing it on 2 ipads from 2 different email accs- one IOS 6.1.2
& the other IOS 7.0.2
3 -i installed the gmail client on both but when you click the attach link/file option the gmail app doesnt show up!
the only workaround i can find is to copy it to dropbox & then share it out but this is messy if someone doesnt have dropbox.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
thanks for the help.
that sounds a bit messy.
the customer doesnt want to use the gmail app!
so i will use the dropbox option as a workaround
ps - met another eoin o'sullivan yesterday!
Donal

I was just suggesting the GMAIL app to test and see if it has any issues with PDF attachments.  

I've a standard IMAP account and can attach PDF, DOC, etc. files and send and receive without issue on iOS so the problem is either with the PDF themselves (but this is not likely if they work elsewhere) or the mail service that is forwarding the email.  You could try and alternative SMTP service on the Mail app to see if that resolves it.
donal99--Glad to have helped.