Exchange 2007 mobile device sync logs
Posted on 2013-11-10
I seem to have an usual challenge with iPhone users on our E2007 box. The challenge is that a couple of the iPhone users have reported calendar events that are showing up ok on their Outlook but are not being synced to their iPhone. This is happening to iPhone users running both iOS v7.0.3 and v6.1.4. This challenge is not happening with any of our Android or Blackberry users.
When I tried to work with the Apple technical support team to troubleshoot the matter they offered nothing helpful in the way of troubleshooting (unlike my experiences with Blackberry technical support) and simply suggest removing the account from the iPhone and re-entering it to rebuild the sync relationship. The iPhone users are getting tired of having to redo their setup whenever a sync issues occurs so I am trying to research a bit on my own.
That said, on the E2007 side of the process can anyone tell me if there is sync log where I can review the details of information being passed from the Exchange server to the mobile device in question? Sort of like the detailed logging you can access associated with a BES setup?