Solved

New Dell Poweredge T420 Server Running Terribly Slow

Posted on 2013-11-11
13
2,141 Views
Last Modified: 2016-11-23
We have a Dell Poweredge T420 that we installed in August and it only runs a SQL web app.  About a month ago the app started running terribly slow, so as a last ditch effort to fix the issue I updated the RAID drivers and firmware and also the BIOS.  After that the server ran like it used to.  Now a month later the system is doing the EXACT SAME THING!  There aren't any errors in event ID, and Open Manage indicates nothing is wrong.  There aren't any newer versions of the driver, firmware, or BIOS.  I am at a loss.

Dell Power Edge T420
Windows server 2008 R2 SP1
SQL 2008 R2
Only half memory is being used and the processor is barely being touched.


The only other symptom is that I noticed is that extracting/zipping a file takes quite a long time and that there is a small lag in using the OS.

Has anyone ever seen anything like this?
0
Comment
Question by:TechGuy_007
  • 6
  • 3
  • 2
  • +2
13 Comments
 

Author Comment

by:TechGuy_007
Comment Utility
It's a PERC H710 RAID controller, RAID6 4 hard drives.
0
 
LVL 55

Expert Comment

by:andyalder
Comment Utility
May sound a silly question but have you tried rebooting since you presumably did that at the same time you upgraded the firmware.
0
 

Author Comment

by:TechGuy_007
Comment Utility
Yes, I have rebooted twice since the firmware install, the latest was Friday.
0
 

Author Comment

by:TechGuy_007
Comment Utility
When we try zipping or un-zipping a drive it is EXTREMELY slow, 2.7 MB took about 3 minutes.
0
 

Author Comment

by:TechGuy_007
Comment Utility
Anyone?
0
 
LVL 55

Expert Comment

by:andyalder
Comment Utility
Presumably the battery status is good which you'd know about anyway since you rebooted to eliminate a Windows problem.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 91

Expert Comment

by:nobus
Comment Utility
did you test if it runs better from a clean boot?
run msconfig  - in startup tab, click disable all
in services tab - click Hide mS services - then clikc disable all

reboot to test
0
 
LVL 24

Expert Comment

by:smckeown777
Comment Utility
What about the specs of the server itself?

CPU? Memory? Disks?
SATA or SAS?

Have you installed OpenManage on the server to see if anything is wrong at the hardware level?
http://www.dell.com/support/drivers/us/en/555/DriverDetails/Product/poweredge-r420?driverId=CWHRG&osCode=WS8R2&fileId=3267736217&languageCode=en&categoryId=SM

Put that on it and lets see what if anything has a yellow/red flag...

You mentioned you did reboot - does it speed up after a reboot at all?
0
 

Accepted Solution

by:
TechGuy_007 earned 0 total points
Comment Utility
Turned out to be indexing issue with a custom SQL service...
0
 
LVL 55

Expert Comment

by:andyalder
Comment Utility
Doesn't make sense that zipping/unzipping speed would be affected by a SQL service.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
and what was the reason it was slow? you should post the solution, so experts can see it
0
 

Author Closing Comment

by:TechGuy_007
Comment Utility
Was able to resolve this with the help of MS
0
 

Expert Comment

by:virus5150
Comment Utility
Can you please detail the solution if you recall to assist other EE members?

I have a PET420 server that was exhibiting the exact same behavior and after updating drivers/firmware - it appears to be running much better.

Based on your comments, I'm worried about it slowing down again in a month or so.

We run SBS 2011
0

Featured Post

Too many email signature changes to deal with?

Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

Join & Write a Comment

You might have come across a situation when you have Exchange 2013 server in two different sites (Production and DR). After adding the Database copy in ECP console it displays Database copy status unknown for the DR exchange server. Issue is strange…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now