Junk folder in Outlook on SBS 2011 standard server

Sorry, I should know this, but...

Took over an SBS 2011 standard network that another consultant had set up.

They were using Exchange anti-spam filtering. I set them up with an outside filter service. I disabled all the anti-spam settings in Exchange management console (organization, hub transport, anti-spam).

1 user says that they are getting the daily spam filtering report from the outside firm showing up in the junk mail folder in outlook.  I see that in Outlook (OWA) there's another layer of spam filtering.  I put the sending domain on his allow list, so that's at the server level, right?  

How do you administer the user's settings?  I could see all users saying a certain person they all deal with is ending up in junk mail folder.  Is there a way to disable the user controlled spam filtering - add an email or domain for all users?  disable this completely?  

That user controlled junk mail feature is separate from the exchange anti-spam?

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FutureTechSysDOTcomConnect With a Mentor Commented:
It is separate.  It's specific to Outlook.  And even worse, if they use multiple machines, it doesn't sync across those multiple machines; they have to set "Not Junk" for each machine.

What I do personally with my clients is send them a screenshot of what it is, where the junk folder is, and how to set it to "Not Junk".
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