Solved

Network Documents locked for single user

Posted on 2013-11-11
3
466 Views
Last Modified: 2013-12-01
I have a single user who when opening document files on a network, encounters an error message saying that the file is locked for editing and can be opened in read-only mode.

Here are some additional details:

The file is not in use by any other user.
The user has full permissions to the network and that directory.
It appears to happen with documents, PDF, Word, and not CAD dwgs.
The user uses Bluebeam PDF. Adobe reader does not give an error.
The user has access to other resources from that server.
Clearing temp files, scan, and restart do not cure the issue.
When logging in as another user, the problem does not happen.
When the user logs in on another machine, the problem does not happen.

Thank you in advance.
0
Comment
Question by:Cashpanda
  • 2
3 Comments
 
LVL 4

Expert Comment

by:FutureTechSysDOTcom
ID: 39639755
I've seen this happen before, particularly on Server 2003 but other versions as well.  What happens is whatever application they are opening files with doesn't release the lock on the file on the server itself, so rebooting the workstation doesn't fix the issue.  You have to go into the File Server Manager on the server and close down that file.

Have them try FoxIt or a paid version of Adobe, or more than likely you'll continue to have this issue.
0
 
LVL 1

Accepted Solution

by:
Cashpanda earned 0 total points
ID: 39678802
User was able to resume normal file behavior after disabling the message within the application and also disabling the preview pane in Windows Explorer.

This, of course, happened to a user whom uses the preview pane frequently.
0
 
LVL 1

Author Closing Comment

by:Cashpanda
ID: 39687912
Self-Answer.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question