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Network Documents locked for single user

Posted on 2013-11-11
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Last Modified: 2013-12-01
I have a single user who when opening document files on a network, encounters an error message saying that the file is locked for editing and can be opened in read-only mode.

Here are some additional details:

The file is not in use by any other user.
The user has full permissions to the network and that directory.
It appears to happen with documents, PDF, Word, and not CAD dwgs.
The user uses Bluebeam PDF. Adobe reader does not give an error.
The user has access to other resources from that server.
Clearing temp files, scan, and restart do not cure the issue.
When logging in as another user, the problem does not happen.
When the user logs in on another machine, the problem does not happen.

Thank you in advance.
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Question by:Cashpanda
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3 Comments
 
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Expert Comment

by:FutureTechSysDOTcom
ID: 39639755
I've seen this happen before, particularly on Server 2003 but other versions as well.  What happens is whatever application they are opening files with doesn't release the lock on the file on the server itself, so rebooting the workstation doesn't fix the issue.  You have to go into the File Server Manager on the server and close down that file.

Have them try FoxIt or a paid version of Adobe, or more than likely you'll continue to have this issue.
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Accepted Solution

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Cashpanda earned 0 total points
ID: 39678802
User was able to resume normal file behavior after disabling the message within the application and also disabling the preview pane in Windows Explorer.

This, of course, happened to a user whom uses the preview pane frequently.
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Author Closing Comment

by:Cashpanda
ID: 39687912
Self-Answer.
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