Hidden rules in Exchange/outlook

Posted on 2013-11-11
Last Modified: 2013-11-19
An Exchange user id being copied on mails sent to himself.  When I click the dropdown in the rules tab I see that there are rules to send mails from him to his inbox.

However when I go to manage rules no rules appear in outlook at all.
Any ideas?
Question by:wannabecraig
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Accepted Solution

mattclarified earned 500 total points
ID: 39639077

I would clean all the rules out of his outlook and add any back in that are needed.

go to Start > Run > and type "outlook /cleanrules"

This will start outlook with no rules and hopefully get rid of the offending one!


Expert Comment

ID: 39639199
you can also set rules on exchange transport level

Author Comment

ID: 39641308
If you mean at the organisation, hub transport, transport rules... then there are none there.

Expert Comment

ID: 39641380
yes, thats what i meant.

If its not there, the last possible place for mailflow is on the user's mailbox account.
recipient configuration > mailbox, open the account and on one of the tabs there is an option to also deliver to X with or without delivery into the user's mailbox. (for forced forwarding, etc)

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