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Can't browse in Chrome or IE10 - Can browse in IE9

Posted on 2013-11-11
Last Modified: 2013-11-17
I have a Windows 7 Ultimate 64 bit machine that was brought to me with browsing issues.  Originally had IE10 installed.  User could not browse the internet.  Ping works ok.  DNS resolution through command prompt works ok.  

Uninstalling IE10 and reverting to 9 restored browsing capability in IE only.  Installing Chrome results in DNS lookup errors in Chrome only.

Dropbox cannot connect, Windows updates CAN connect.  Malwarebytes receives 'Unknown Host' error upon trying to update.

Both MalwareBytes and HitMan Pro come back with clean scans.

I'm at a loss here.  Obviously DNS is functioning, but for some reason IE10 and Chrome still cannot browse.

Question by:urbanstyles
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LVL 24

Expert Comment

ID: 39639628
How many days since the issue arose? If recent, one way is to boot up in safe mode with command prompt and type rstrui.exe to restore the computer to a time before the problem. If it works, it may be the easiest and the quickest solution. Worth trying.

Author Comment

ID: 39639646
I've tried that, resorted to a fully system restore as well.  User's restore points don't go back far enough unfortunately.
LVL 24

Expert Comment

ID: 39639669
How do you mean by "resorted to a fully system restore"?

Did you do a repair install?
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Author Comment

ID: 39639689
Sorry... What I meant is that I restored to a previous restore point.  Apologies, doing too many things at once.
LVL 24

Accepted Solution

aadih earned 500 total points
ID: 39639753
Try a repair install then.

Author Closing Comment

ID: 39654976
Unfortunate that there wasn't an obious real solution, but this seemed to resolve the issue.
LVL 24

Expert Comment

ID: 39654985
Great. You did it. :-)

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