Solved

Can't browse in Chrome or IE10 - Can browse in IE9

Posted on 2013-11-11
7
492 Views
Last Modified: 2013-11-17
I have a Windows 7 Ultimate 64 bit machine that was brought to me with browsing issues.  Originally had IE10 installed.  User could not browse the internet.  Ping works ok.  DNS resolution through command prompt works ok.  

Uninstalling IE10 and reverting to 9 restored browsing capability in IE only.  Installing Chrome results in DNS lookup errors in Chrome only.

Dropbox cannot connect, Windows updates CAN connect.  Malwarebytes receives 'Unknown Host' error upon trying to update.

Both MalwareBytes and HitMan Pro come back with clean scans.

I'm at a loss here.  Obviously DNS is functioning, but for some reason IE10 and Chrome still cannot browse.

ideas?
0
Comment
Question by:urbanstyles
  • 4
  • 3
7 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39639628
How many days since the issue arose? If recent, one way is to boot up in safe mode with command prompt and type rstrui.exe to restore the computer to a time before the problem. If it works, it may be the easiest and the quickest solution. Worth trying.
0
 

Author Comment

by:urbanstyles
ID: 39639646
I've tried that, resorted to a fully system restore as well.  User's restore points don't go back far enough unfortunately.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39639669
How do you mean by "resorted to a fully system restore"?

Did you do a repair install?
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:urbanstyles
ID: 39639689
Sorry... What I meant is that I restored to a previous restore point.  Apologies, doing too many things at once.
0
 
LVL 24

Accepted Solution

by:
aadih earned 500 total points
ID: 39639753
Try a repair install then.
0
 

Author Closing Comment

by:urbanstyles
ID: 39654976
Unfortunate that there wasn't an obious real solution, but this seemed to resolve the issue.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39654985
Great. You did it. :-)
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you are a web developer, you would be aware of the <iframe> tag in HTML. The <iframe> stands for inline frame and is used to embed another document within the current HTML document. The embedded document could be even another website.
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now