Solved

Exchange 2007, missing email

Posted on 2013-11-11
1
331 Views
Last Modified: 2013-11-15
The environ is Exchange 2007 and several users in the field on notebook computers.  These users connect to the exchange server via OA. The users are named mytech01 - mytech30 and each has a mailbox.

What is happening is that sometimes, at random times, a user will send an email and it will never show up in the recipients mailbox.

Here's an example:  the other day, the client called and mytech27 has sent an email.  It never arrived in the recipients mailbox.  So, I remoted into mytech27 and made sure the mail was sent and that it showed in the sent folder.  It DID show in the sent folder.

I then logged into the mail server and used message tracking to track the message.  The message shows that it was sent and delivered to the user.  Both users are on the same domain.  So, the email was sent, I confirmed that it was sent.  The email was delivered per the message tracking, but it was not in the recipients mailbox.  I looked in spam, junk, deleted, everywhere and there was no message.

This is random, affects different users, and I can't find out where the lost email is going.

Ideas?

Thanks

Cliff

PS: as a test, we are configuring the mail so that when the user sends a message, it goes to a dist group so we can check both mailboxes.
0
Comment
Question by:crp0499
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 500 total points
ID: 39640063
If you use OWA do you see the email in the users mailbox? This is more than likely Outlook related and checking OWA and confirming the email is there will confirm this.

If it is Outlook itself creating a new Outlook profile or re-creating the OST (cache, if used) might be a good start.

Will.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

687 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question