Solved

Exchange 2007, missing email

Posted on 2013-11-11
1
323 Views
Last Modified: 2013-11-15
The environ is Exchange 2007 and several users in the field on notebook computers.  These users connect to the exchange server via OA. The users are named mytech01 - mytech30 and each has a mailbox.

What is happening is that sometimes, at random times, a user will send an email and it will never show up in the recipients mailbox.

Here's an example:  the other day, the client called and mytech27 has sent an email.  It never arrived in the recipients mailbox.  So, I remoted into mytech27 and made sure the mail was sent and that it showed in the sent folder.  It DID show in the sent folder.

I then logged into the mail server and used message tracking to track the message.  The message shows that it was sent and delivered to the user.  Both users are on the same domain.  So, the email was sent, I confirmed that it was sent.  The email was delivered per the message tracking, but it was not in the recipients mailbox.  I looked in spam, junk, deleted, everywhere and there was no message.

This is random, affects different users, and I can't find out where the lost email is going.

Ideas?

Thanks

Cliff

PS: as a test, we are configuring the mail so that when the user sends a message, it goes to a dist group so we can check both mailboxes.
0
Comment
Question by:crp0499
1 Comment
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 500 total points
ID: 39640063
If you use OWA do you see the email in the users mailbox? This is more than likely Outlook related and checking OWA and confirming the email is there will confirm this.

If it is Outlook itself creating a new Outlook profile or re-creating the OST (cache, if used) might be a good start.

Will.
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now