Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Windows 7 backup, error message 0x80070002

Posted on 2013-11-11
8
Medium Priority
?
730 Views
Last Modified: 2013-11-14
My client's Windows 7 32 bit computer won't back up to a 1TB external hard drive. I'm getting error message 0x80070002.

When I look at the drive, I see three items: [user name-PC], which has a folder within called Backup Set 2013-11-06, but it is empty. I also see a folder WindowsImageBackup, but it is also empty. The third item is MediaID.bin.

The system seems to go through the backup process but then I get the error message.

Last week I thought it might be the drive, so I've installed a new external drive (1TB), but same problem. Don't know what to do other than buy a third party solution.
0
Comment
Question by:Bruce Corson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 47

Expert Comment

by:noxcho
ID: 39640094
As you get the error and go to EventLog Viewer do you see there the errors?
0
 
LVL 1

Author Comment

by:Bruce Corson
ID: 39640122
I'll have to check tomorrow. Can't login from here.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39642181
becorson--
Try Scenario 2 here
http://support.microsoft.com/kb/979281

or if you think an NVidia chipset could be the problem, Scenario 3
http://support.microsoft.com/kb/976972
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 13

Assisted Solution

by:ktaczala
ktaczala earned 1000 total points
ID: 39646519
those files normally show empty because only the system has access to them.  If you look at the properties of the drive how mush is used/unused?  
It's possible that windows can't write to that drive due to the format schema,  try reformatting it as ntfs, using default settings.  if that doesn't work try formatting using guiformat.exe ( http://www.ridgecrop.demon.co.uk/index.htm?guiformat.htm ) it will format it as fat32.
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 1000 total points
ID: 39646553
becorson--
As far as those files/folders report as being empty are you sure they are not hidden files/folders?
To show all hidden folders and files
1) In Explorer, click Organize in ToolBar|click "Folder and Search Options"|View|uncheck "Hide protected operating system files"|Yes|Apply|OK.  
2) And if not already done, under "Hidden Files and Folders", check "Show hidden files, folders,..." and uncheck "Don't show hidden files, folders...".
0
 
LVL 1

Author Closing Comment

by:Bruce Corson
ID: 39646763
Thanks. Solved this for now...am waiting the next scheduled backup though. All comments above are relevant and topical; "empty" folders are explained by the protected OS files settings; never did find error messages, but did this: reformatted the drive and started over. Thank you to all.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39648624
becorson--You are welcome.

Next time you are thinking of a reformat consider a Repair Install instead
http://www.sevenforums.com/tutorials/3413-repair-install.html
This does not affect personal data or installed programs.
0
 
LVL 1

Author Comment

by:Bruce Corson
ID: 39649866
jcimarron--Whoa, thank you, but the reformat I did was on the backup drive, not the system drive. Sorry for the confusion. I did like the instructions though. Thanks.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
IF you are either unfamiliar with rootkits, or want to know more about them, read on ....
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

618 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question