[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Windows 7 backup, error message 0x80070002

Posted on 2013-11-11
8
Medium Priority
?
737 Views
Last Modified: 2013-11-14
My client's Windows 7 32 bit computer won't back up to a 1TB external hard drive. I'm getting error message 0x80070002.

When I look at the drive, I see three items: [user name-PC], which has a folder within called Backup Set 2013-11-06, but it is empty. I also see a folder WindowsImageBackup, but it is also empty. The third item is MediaID.bin.

The system seems to go through the backup process but then I get the error message.

Last week I thought it might be the drive, so I've installed a new external drive (1TB), but same problem. Don't know what to do other than buy a third party solution.
0
Comment
Question by:Bruce Corson
8 Comments
 
LVL 47

Expert Comment

by:noxcho
ID: 39640094
As you get the error and go to EventLog Viewer do you see there the errors?
0
 
LVL 1

Author Comment

by:Bruce Corson
ID: 39640122
I'll have to check tomorrow. Can't login from here.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39642181
becorson--
Try Scenario 2 here
http://support.microsoft.com/kb/979281

or if you think an NVidia chipset could be the problem, Scenario 3
http://support.microsoft.com/kb/976972
0
The 14th Annual Expert Award Winners

The results are in! Meet the top members of our 2017 Expert Awards. Congratulations to all who qualified!

 
LVL 13

Assisted Solution

by:ktaczala
ktaczala earned 1000 total points
ID: 39646519
those files normally show empty because only the system has access to them.  If you look at the properties of the drive how mush is used/unused?  
It's possible that windows can't write to that drive due to the format schema,  try reformatting it as ntfs, using default settings.  if that doesn't work try formatting using guiformat.exe ( http://www.ridgecrop.demon.co.uk/index.htm?guiformat.htm ) it will format it as fat32.
0
 
LVL 50

Accepted Solution

by:
jcimarron earned 1000 total points
ID: 39646553
becorson--
As far as those files/folders report as being empty are you sure they are not hidden files/folders?
To show all hidden folders and files
1) In Explorer, click Organize in ToolBar|click "Folder and Search Options"|View|uncheck "Hide protected operating system files"|Yes|Apply|OK.  
2) And if not already done, under "Hidden Files and Folders", check "Show hidden files, folders,..." and uncheck "Don't show hidden files, folders...".
0
 
LVL 1

Author Closing Comment

by:Bruce Corson
ID: 39646763
Thanks. Solved this for now...am waiting the next scheduled backup though. All comments above are relevant and topical; "empty" folders are explained by the protected OS files settings; never did find error messages, but did this: reformatted the drive and started over. Thank you to all.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 39648624
becorson--You are welcome.

Next time you are thinking of a reformat consider a Repair Install instead
http://www.sevenforums.com/tutorials/3413-repair-install.html
This does not affect personal data or installed programs.
0
 
LVL 1

Author Comment

by:Bruce Corson
ID: 39649866
jcimarron--Whoa, thank you, but the reformat I did was on the backup drive, not the system drive. Sorry for the confusion. I did like the instructions though. Thanks.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
In a question here at Experts Exchange, a member was looking for "a little app that would allow sound to be turned OFF and ON by simply clicking on an icon in the system tray". This article shows how to achieve that, as well as providing the same OF…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…
Suggested Courses
Course of the Month11 days, 10 hours left to enroll

640 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question