Solved

HP Pro 3000 SFF Memory Upgrade problem

Posted on 2013-11-11
4
2,710 Views
Last Modified: 2013-11-23
we have a few HP Pro 3000 SFF desktops ( VS798UT ) each with 2gb memory (Samsung M378B5673FHO-CH9) We have tried upgrading the memory with 3 different DIMM's and the desktop will not boot, blank screen, no keyboard lights and no BIOS beeps. All our research says that the specs for the desktop are: PC3-10600 DDR3 240-pin CL9 1.5v unbuffered non-ecc. Placing the old memory back in by itself and it boots up just fine.

We have tried:
Crucial  CT2CP25664BA1399
Kingston KVR133D3S8N9H/2G
Kingston KVR1333D3N9H/4G

These should all meet the specs, but we get the same results. We have tried 2 different machines and every possible memory combination.

What possibly could we be missing? I would try to get the OEM memory , but HP isn't caring it anymore and everysite I search lists it as unavailable or available for order (which I don't trust they would be able to do.)
0
Comment
Question by:joecrew
  • 2
4 Comments
 
LVL 28

Expert Comment

by:Bill Bach
ID: 39640293
Are you installing two or 4 DIMM's, and what size?  If you are installing 2, they MUST be in sockets 1 & 3 (Blue or white).  If installing 4, they should all be the same for the best results.  

There are a few more requirements for supported memory modules here:
   http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c01924649-2%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

FYI -- I used the Kingston web site to look these up and found KTH9600BS/2G.  Did you get something different from them?
0
 
LVL 91

Expert Comment

by:nobus
ID: 39640909
They must NOT be installed in sockets 1 & 3; that's only required if you want them to run in dual channel mode
the page you referred to above says :
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed

it also says :
In addition, the computer supports:
•512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies

•single-sided and double-sided DIMMs
•DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported


so that's why 4GB dimms won't function
and CT2CP25664BA1399 is unknow - some typo's  maybe??
0
 

Accepted Solution

by:
joecrew earned 0 total points
ID: 39657827
It turns out that the HP required low density chips and the we had been getting High density one's.
0
 

Author Closing Comment

by:joecrew
ID: 39671124
call to Crucial tech support provided answer to question.
0

Featured Post

What Should I Do With This Threat Intelligence?

Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

Join & Write a Comment

Suggested Solutions

This article applies to This article will be of use if you are the owner / supporter of any computer that comes with a discrete graphics card from nVidia / ATI Radeon (Now owned by AMD) or any embedded graphics solution and need to upgrade the gr…
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now