?
Solved

HP Pro 3000 SFF Memory Upgrade problem

Posted on 2013-11-11
4
Medium Priority
?
3,016 Views
Last Modified: 2013-11-23
we have a few HP Pro 3000 SFF desktops ( VS798UT ) each with 2gb memory (Samsung M378B5673FHO-CH9) We have tried upgrading the memory with 3 different DIMM's and the desktop will not boot, blank screen, no keyboard lights and no BIOS beeps. All our research says that the specs for the desktop are: PC3-10600 DDR3 240-pin CL9 1.5v unbuffered non-ecc. Placing the old memory back in by itself and it boots up just fine.

We have tried:
Crucial  CT2CP25664BA1399
Kingston KVR133D3S8N9H/2G
Kingston KVR1333D3N9H/4G

These should all meet the specs, but we get the same results. We have tried 2 different machines and every possible memory combination.

What possibly could we be missing? I would try to get the OEM memory , but HP isn't caring it anymore and everysite I search lists it as unavailable or available for order (which I don't trust they would be able to do.)
0
Comment
Question by:Joseph Strong
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 28

Expert Comment

by:Bill Bach
ID: 39640293
Are you installing two or 4 DIMM's, and what size?  If you are installing 2, they MUST be in sockets 1 & 3 (Blue or white).  If installing 4, they should all be the same for the best results.  

There are a few more requirements for supported memory modules here:
   http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c01924649-2%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

FYI -- I used the Kingston web site to look these up and found KTH9600BS/2G.  Did you get something different from them?
0
 
LVL 93

Expert Comment

by:nobus
ID: 39640909
They must NOT be installed in sockets 1 & 3; that's only required if you want them to run in dual channel mode
the page you referred to above says :
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed

it also says :
In addition, the computer supports:
•512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies

•single-sided and double-sided DIMMs
•DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported


so that's why 4GB dimms won't function
and CT2CP25664BA1399 is unknow - some typo's  maybe??
0
 

Accepted Solution

by:
Joseph Strong earned 0 total points
ID: 39657827
It turns out that the HP required low density chips and the we had been getting High density one's.
0
 

Author Closing Comment

by:Joseph Strong
ID: 39671124
call to Crucial tech support provided answer to question.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Ready to improve network connectivity? Watch this webinar to learn how SD-WANs and a one-click instant connect tool can boost provisions, deployment, and management of your cloud connection.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

On Beyond Tools A conversation I recently had with the DevOps manager of a major online retailer really made me think about DevOps monitoring tools (https://www.onpage.com/devops-incident-management-tool/). The manager and I discussed how sever…
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question