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Network connection locks up 3 different pc's. Run fine when disabled

Posted on 2013-11-11
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Last Modified: 2013-11-16
I have 3 windows xp machines in a domain. I am having trouble diagnosing the issue all of them have in common.

If they are connected to the network programs lock up after a few seconds of opening them. Network programs just hang and take a while (like 20 minutes) to finally open. Then when i disable the network connection programs immediatley unlock and of course the network programs fail.

I have tried swapping cables, windows profiles, network cards and even rebuilt one of the computers to try to resolve this issue. Running out of things to try. The users can log on to other computers and work just fine so it is just these 3 specific computers.

Any help would be appreciated.
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Question by:Brendle
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Expert Comment

by:guswebb
ID: 39640393
Do the programs in question have Autosave settings to store files on, or to open temporary files/templates from network locations that are no longer accessible?

Can you clarify if there are any differences in the NIC properties of the 3 affected machines vs. other machines that work without problem (in particular DNS)?
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Author Comment

by:Brendle
ID: 39640453
The local programs do not. Excel for example locks up wether it is a network or local document. There are no templates or temp files.

All three machines are set up dhcp in the domain and have the same setup up as all the other computers. They all randomly started having issues last friday.

One weird thing i have figured out if in the task manager i can end the spoolsv.exe and everything starts working also.
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by:guswebb
guswebb earned 500 total points
ID: 39640457
I had similar issues with Excel when it was loading various add-ins from a network location (not local copies), but not to the extent that you are describing. It does sound like the spool service might be the issue, in which case I'd try removing all printers and re-installing them as one possible route to trying to flush out the problem.
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Accepted Solution

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Brendle earned 0 total points
ID: 39640514
Ended up being issues with the server printers were on causing the issues. Huge headache finally resolved. Moved the printers to a new server. Deleted printers off the pcs that were linked to that server and everything started working.
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Author Closing Comment

by:Brendle
ID: 39653057
Resolved it on my own after figuring out it had something to do with the print service locking them up. Found that out buy ending services in task manager one by one until the pc became unlocked.
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