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User intermittently can't type when logged onto Remote Desktop Server

Posted on 2013-11-11
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Last Modified: 2013-11-19
I have a Windows 2008R2 Remote Desktop server with about 40 users who log on each day over a LAN & WAN. However, there is one user who intermittently can't type when logged onto Remote Desktop.

For example, if he has NotePad open (although it happens in every application I've tested), he'll be able to type a few characters before it "freezes" (although mouse still works). After say 30 seconds he'll be able to type another 10 characters. If I minimise the Remote Desktop window, I can type in NotePad on the local desktop without any issues (I've tried changing the keyboard anyway, but it didn't help).

None of the other 40 users are having the issue. None of the user people who use the same local computer (Window XP Pro) he uses have any issues when they log onto their Remote Desktops.

I thought it had to be his user profile so I:
1. Renamed Users' folder to username.bak
2. Found the user SID: wmic useraccount get name,sid
3. Removed SID from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
4. Logged in as the user
5. Copied his documents from .bak to new profile folders

However, he's still having the same problem... to make it even harder to diagnose, it doesn't always happen immediately when he logs on, it can be fine for 20 minutes before it displays the symptoms!

Any ideas??
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Question by:alex_smith
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4 Comments
 
LVL 9

Expert Comment

by:guswebb
ID: 39640471
Does the issue follow the user if they log in to a different machine and initiate the RDP session in the same way?
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Author Comment

by:alex_smith
ID: 39640484
Good idea. Usually he only works 2 days a week & on one particular local computer. However I've just phoned him and asked him to log onto another local computer for the day to see what happens...
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LVL 9

Accepted Solution

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guswebb earned 2000 total points
ID: 39640491
If it follows him then the issue pertains to his profile in some way. I suspect that it will however be local to that one PC, and may be related to something that is installed on that PC.
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Author Comment

by:alex_smith
ID: 39655103
It doesn't appear to follow him & has now occurred when someone else was logged in. Therefore I've recreated the local profile, run CCleaner, full scan with Malwarebytes, uninstalled any programs they weren't using, installed the optional Microsoft hardware & software updates & defragmented. I'll see how they go tomorrow when the user works there...
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