Solved

Thinkpad T520 - Cursor doesnt work after waking from sleep mode

Posted on 2013-11-11
10
444 Views
Last Modified: 2013-11-25
I can move keyboard keys but no cursor movement possible.
Reboot fixes it, but that's a pain.
0
Comment
Question by:fcek
  • 5
  • 4
10 Comments
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Seems a bit strange and I cannot say that has ever happened to me.

Try running System File Checker. Run SFC /SCANNOW and allow to complete. Restart and test.

Upgrade to the newest UltraNav driver V16.2.19.13 October 19. If you already have that installed, reinstall it.

Upgrade to the newest PM device V1.67.03.13 for my X230. Again, reinstall if newest.

Test once with TrackPoint enabled, TouchPad disabled. Then TouchPad enabled, TrackPoint disabled. Try disabling the one you do not use in regular use.

... Thinkpads_User
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
does it show the mouse installed in device manager, after waking?
0
 

Author Comment

by:fcek
Comment Utility
Same happening no w on a new t430s

V disappointing
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
We use a lot of T model Thinkpads with our clients and this does not happen.

Are you installing your own software or your own image?

Take a new T430, use F12 to recover to factory specs and test before loading any software.

On another T430, try an external mouse to see if that makes a difference.

... Thinkpads_User
0
 

Author Comment

by:fcek
Comment Utility
Hi,

No using win7 preloaded

Will try ext mouse
Will up date track point drivers
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
I would definitely contact Lenovo Support. This model of ThinkPad should work just fine.

... Thinkpads_User
0
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points
Comment Utility
@fcek  - Just this past weekend or a bit more ago, Lenovo issued a BIOS update for T and X machines. For my X230, the new BIOS is V2.57 versus the prior version V2.56 issued in September.

Two of the fixes are  (quoting from the update document):

- Fix an issue where the mouse pointer was moved when the LCD panel was closed.
- Fix an issue where the system could not resume from sleep state

I had no issues with my X230, but a BIOS update might help you.

... Thinkpads_User
0
 

Author Closing Comment

by:fcek
Comment Utility
I updated everything and it worked.

I've a feeling it was the BIOS fix that worked
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
@fcek - Thanks for the update. The BIOS fix was for that problem, but I do not know why I was not affected earlier.

.... Thinkpads_User
0
 

Author Comment

by:fcek
Comment Utility
I got v worried when same happened on brand new tp.

The cobblers shoes and carpenters doors  got fixed as well as the customers laptop on that one


Double points I say !
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

SCOPE I WILL CONCENTRATE ON LCD SCREEN INVERTOR , CCFL BULB PROBLEMS.   The old question "My laptop screen is black what can it be ?". POSSIBLE PROBLEMS ARE.  1. INVERTER BOARD IS BAD.  2. CCFL BULB IN LCD SCREEN IS BAD.  3. NO VIDEO TO T…
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now