Solved

printing problem AppCrash_spoolsv.exe

Posted on 2013-11-12
4
2,119 Views
Last Modified: 2013-11-19
Hi,

We are using windows 7 -  32bit on a handful of machines but mainly 64 bit. We have all the latest Microsoft patches & updates installed.

Randomly on these machines we are getting the print spooler service stopping when users are trying to print. The error in the windows event log when this happens is always the same which I have copied below. I have also attached a print screen as the windows event log error is "1000".

Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1d80
Faulting application start time: 0x01cedecf5d1fcce5
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2e634359-4afd-11e3-bb87-e89d878bed2f


The report  in the C:\ProgramData\Microsoft\Windows\WER\ReportQueue are all attached.
Based on the report error I  goggled some info from it,  this was it...  

"Sig[1].Value=6.1.7601.17777"

From that I found this  - http://support.microsoft.com/kb/2647753 but when we try and install it either on any OS or on the print server itself it just says "this update is not applicable"

Does anyone have any ideas?  We are using a 2008 R2 as the print server, I initially thought it could be a "print driver" but when this happens there is nothing happening on the print server i.e. no errors etc, also doesn't matter what printer they use and we have a combination of cannon printers and HP printers.

Windows XP SP3 doesn't have the issue......
Report.txt
Report.txt
Report.txt
Report.txt
print-log-event.png
0
Comment
Question by:speechlys
  • 3
4 Comments
 

Author Comment

by:speechlys
ID: 39641377
also the doesn't matter what app we are in when this happens, sometimes its a PDF, sometimes its a Doc, sometimes its Excel, etc no patterns
0
 
LVL 19

Accepted Solution

by:
strivoli earned 500 total points
ID: 39647853
This happens mostly because of bad print drivers. I know you get the problem with different printers and, also, there's no error on the print server, but, I think checking Win7 print drivers and apply any updated drivers, is worth it.
0
 

Author Comment

by:speechlys
ID: 39659542
hi, thanks, we have narrowed it down to an actual document so when it happens again we will try  a new driver, however we was using the latest available on from HP / Cannon but this did help me narrow it down so thanks
0
 

Author Closing Comment

by:speechlys
ID: 39659543
-
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
In this article, I will show you HOW TO: Perform a Physical to Virtual (P2V) Conversion the easy way from a computer backup (image).
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now