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printing problem AppCrash_spoolsv.exe

Posted on 2013-11-12
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Last Modified: 2013-11-19
Hi,

We are using windows 7 -  32bit on a handful of machines but mainly 64 bit. We have all the latest Microsoft patches & updates installed.

Randomly on these machines we are getting the print spooler service stopping when users are trying to print. The error in the windows event log when this happens is always the same which I have copied below. I have also attached a print screen as the windows event log error is "1000".

Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1d80
Faulting application start time: 0x01cedecf5d1fcce5
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2e634359-4afd-11e3-bb87-e89d878bed2f


The report  in the C:\ProgramData\Microsoft\Windows\WER\ReportQueue are all attached.
Based on the report error I  goggled some info from it,  this was it...  

"Sig[1].Value=6.1.7601.17777"

From that I found this  - http://support.microsoft.com/kb/2647753 but when we try and install it either on any OS or on the print server itself it just says "this update is not applicable"

Does anyone have any ideas?  We are using a 2008 R2 as the print server, I initially thought it could be a "print driver" but when this happens there is nothing happening on the print server i.e. no errors etc, also doesn't matter what printer they use and we have a combination of cannon printers and HP printers.

Windows XP SP3 doesn't have the issue......
Report.txt
Report.txt
Report.txt
Report.txt
print-log-event.png
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Question by:speechlys
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4 Comments
 

Author Comment

by:speechlys
ID: 39641377
also the doesn't matter what app we are in when this happens, sometimes its a PDF, sometimes its a Doc, sometimes its Excel, etc no patterns
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Accepted Solution

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strivoli earned 2000 total points
ID: 39647853
This happens mostly because of bad print drivers. I know you get the problem with different printers and, also, there's no error on the print server, but, I think checking Win7 print drivers and apply any updated drivers, is worth it.
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Author Comment

by:speechlys
ID: 39659542
hi, thanks, we have narrowed it down to an actual document so when it happens again we will try  a new driver, however we was using the latest available on from HP / Cannon but this did help me narrow it down so thanks
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Author Closing Comment

by:speechlys
ID: 39659543
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