speechlys
asked on
printing problem AppCrash_spoolsv.exe
Hi,
We are using windows 7 - 32bit on a handful of machines but mainly 64 bit. We have all the latest Microsoft patches & updates installed.
Randomly on these machines we are getting the print spooler service stopping when users are trying to print. The error in the windows event log when this happens is always the same which I have copied below. I have also attached a print screen as the windows event log error is "1000".
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1d80
Faulting application start time: 0x01cedecf5d1fcce5
Faulting application path: C:\Windows\System32\spools
Faulting module path: C:\Windows\SYSTEM32\ntdll.
Report Id: 2e634359-4afd-11e3-bb87-e8
The report in the C:\ProgramData\Microsoft\W
Based on the report error I goggled some info from it, this was it...
"Sig[1].Value=6.1.7601.177
From that I found this - http://support.microsoft.com/kb/2647753 but when we try and install it either on any OS or on the print server itself it just says "this update is not applicable"
Does anyone have any ideas? We are using a 2008 R2 as the print server, I initially thought it could be a "print driver" but when this happens there is nothing happening on the print server i.e. no errors etc, also doesn't matter what printer they use and we have a combination of cannon printers and HP printers.
Windows XP SP3 doesn't have the issue......
Report.txt
Report.txt
Report.txt
Report.txt
print-log-event.png
We are using windows 7 - 32bit on a handful of machines but mainly 64 bit. We have all the latest Microsoft patches & updates installed.
Randomly on these machines we are getting the print spooler service stopping when users are trying to print. The error in the windows event log when this happens is always the same which I have copied below. I have also attached a print screen as the windows event log error is "1000".
Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x1d80
Faulting application start time: 0x01cedecf5d1fcce5
Faulting application path: C:\Windows\System32\spools
Faulting module path: C:\Windows\SYSTEM32\ntdll.
Report Id: 2e634359-4afd-11e3-bb87-e8
The report in the C:\ProgramData\Microsoft\W
Based on the report error I goggled some info from it, this was it...
"Sig[1].Value=6.1.7601.177
From that I found this - http://support.microsoft.com/kb/2647753 but when we try and install it either on any OS or on the print server itself it just says "this update is not applicable"
Does anyone have any ideas? We are using a 2008 R2 as the print server, I initially thought it could be a "print driver" but when this happens there is nothing happening on the print server i.e. no errors etc, also doesn't matter what printer they use and we have a combination of cannon printers and HP printers.
Windows XP SP3 doesn't have the issue......
Report.txt
Report.txt
Report.txt
Report.txt
print-log-event.png
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ASKER
hi, thanks, we have narrowed it down to an actual document so when it happens again we will try a new driver, however we was using the latest available on from HP / Cannon but this did help me narrow it down so thanks
ASKER
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ASKER