?
Solved

Cisco ASA Call Home E-mail Fails when email server across VPN

Posted on 2013-11-12
1
Medium Priority
?
869 Views
Last Modified: 2013-11-18
Hi!

I've setup Cisco Call-Home with e-mail alerting previously, but the email server was on the inside interface of the ASA. For a few sites, the email server is across a site-to-site VPN connection.  Do you know what I have to do to setup to get the asa call-home to see the proper route across the tunnel? Any host on the inside network of the asa can ping the email server across the asa vpn tunnel.


call-home send alert-group configuration profile ConfigBackup-1

INFO: Sending configuration message to asa@123.org...
ERROR: Connecting to SMTP server x.x.x.101 failed: CONNECT_FAILED(33)
ERROR: Failed: CONNECT_FAILED(33)

====================================================


Result of the command: "ping 10.35.208.101"

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to x.x.x.101, timeout is 2 seconds:
?????
Success rate is 0 percent (0/5)

====================================================

Result of the command: "ping inside x.x.x.101"

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to x.x.x.101, timeout is 2 seconds:
?!!!!
Success rate is 80 percent (4/5), round-trip min/avg/max = 1/3/10 ms
0
Comment
Question by:First Last
1 Comment
 
LVL 12

Accepted Solution

by:
Henk van Achterberg earned 2000 total points
ID: 39645991
I think you need to add the external IP of the ASA to the crypto map so traffic originating from the ASA is also being sent over the VPN. By default the ASA uses the outgoing interface IP as source, thus it needs to be in the cryptomap.
0

Featured Post

The Firewall Audit Checklist

Preparing for a firewall audit today is almost impossible.
AlgoSec, together with some of the largest global organizations and auditors, has created a checklist to follow when preparing for your firewall audit. Simplify risk mitigation while staying compliant all of the time!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There’s a movement in Information Technology (IT), and while it’s hard to define, it is gaining momentum. Some call it “stream-lined IT;” others call it “thin-model IT.”
As managed cloud service providers, we often get asked to intervene when cloud deployments go awry. Attracted by apparent ease-of-use, flexibility and low computing costs, companies quickly adopt leading public cloud platforms such as Amazon Web Ser…
Both in life and business – not all partnerships are created equal. As the demand for cloud services increases, so do the number of self-proclaimed cloud partners. Asking the right questions up front in the partnership, will enable both parties …
Both in life and business – not all partnerships are created equal. Spend 30 short minutes with us to learn:   • Key questions to ask when considering a partnership to accelerate your business into the cloud • Pitfalls and mistakes other partners…

589 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question