?
Solved

Mailbox Size in Outlook different to size on Server

Posted on 2013-11-12
4
Medium Priority
?
5,349 Views
Last Modified: 2016-10-06
Hi,
I have a user who's mailbox size in Exchange 2003 System Manager is showing as over 2GB and at the limit, but when I got to their Outlook -> Mailbox Cleanup and look a the total Size (including Calendars, Contacts etc) as only 586MB.

Can someone explain by the mailbox on the server is so much larger and what I can do to reduce it?


Thank you
0
Comment
Question by:EICT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 44

Assisted Solution

by:Amit
Amit earned 800 total points
ID: 39642219
Does this user have any handheld device like blackberry. do one thing use PFDAVAdmin and extract the report for this user. Use this
http://blogs.technet.com/b/exchange/archive/2007/04/24/3402074.aspx

Once you have report you can then find out where data is consumed. Also Outlook is not a good way to check mailbox size. It is design to access mailbox from server. So, don't think outlook will tell you exact size. It is server where data resides and if it is showing 2GB on server that means 2 GB is used. Where? That you need to find using the tool, i have given.
0
 
LVL 11

Expert Comment

by:hecgomrec
ID: 39644801
If you just clean up the user OST file you might encounter some differences between the server size and the file because of the retention time on the server.

The server will not completely erase everything as you did on the client side.

To reflect the size more accurately you have to roads, reduce your retention time per server or database.  export user's emails to a pst file, assign a new mailbox to the user and import the pst file.  After few minutes from the import your server should reflect about the same amount like the user.
0
 
LVL 2

Accepted Solution

by:
colin_Paul earned 1200 total points
ID: 39721197
Hello EICT,

Please check first :-
Is Outlook in cached mode?  Then you're looking at the local cache and not the server and you have a synchronization issue.  Turn off cached mode and see if it shows up.  If so, you might want to delete the OST file and, if you want, re-establish cached mode.


To resolve this issue:-

Uncheck Cached Exchange Mode, close Outlook, reopen Outlook, identify the offending items, delete the items, re-check Cached Exchange Mode, close Outlook, reopen Outlook.


Resources -

1.http://social.technet.microsoft.com/Forums/exchange/en-US/47d84d5f-493c-4529-8397-9ca2946030fb/folder-size-for-outbox-on-server-data-not-clearing-and-found-mail-items-in-outbox-on-owa?forum=exchangesvrclientslegacy
2. http://forums.msexchange.org/m_1800460011/mpage_1/key_/tm.htm#1800460431
3. http://www.office-outlook.com/outlook-forum/index.php/m/278986/


Thanks
Colin Paul
1
 

Expert Comment

by:andrea vitiello
ID: 41831452
Thanks colin_Paul,

your solution does work!

Andrea
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Changing a few Outlook Options can help keep you organized!
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses
Course of the Month11 days, 19 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question