Solved

Email Transfer from iPhone

Posted on 2013-11-12
14
965 Views
Last Modified: 2013-11-18
Hi,
  I have some emails (thru Exchange account) in my iPhone. My exchange server died and since then my iPhone no longer can send or receive emails.
  Is there any way that I can move these emails from iPhone to Outlook or somewhere?
  My goal is to bring these emails into Exchange account again so that I can sync emails/contact/schedule again with new exchange server account.

Thanks.
0
Comment
Question by:sglee
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 7
14 Comments
 
LVL 23

Accepted Solution

by:
Thomas Grassi earned 500 total points
ID: 39642202
Do you have another email account on your iPhone?

When you open the email in your exchange account use the file folder icon  which allows you to move messages into other folders

It will also allow you to select another account which you can move the message to

If you have an icloud email account create  a special folder so that will keep you emails separate try not to use the inbox only.

then when you get exchange working again just reverse the process.
0
 

Author Comment

by:sglee
ID: 39642255
@trgrassijr55
I will simply setup another email account (hotmail, gmail or yahoo) on iPhone and try to move existing messages from exchange account to other folders to see if that works.

What is the difference between doing the above and moving it to icloud account?
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39642262
It does not matter which email account you use.

Which ever one you like is the best.
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:sglee
ID: 39642275
ok. I will try one of those this evening and post the result.
0
 

Author Comment

by:sglee
ID: 39643635
Is there a way to move email from old iphone to the computer or software using USB cable ?
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39644492
sglee,

I take it that creating another email account did not allow you to move the emails correct?

My question to you is what type of email setup was your exchange ?

Was it POP3 IMAP or Exchange?
0
 

Author Comment

by:sglee
ID: 39644638
"did not allow you to move the emails correct?" ---> I have not tried it yet. Actually the phone is not with me, so I need to wait until I talk to my customer with the phone. He purchased/activated the new iPhone. It is the old iPhone that has emails from Exchange Server (which has crashed). Now I have a new Exchange Server and I am going to have him sync his new iPhone to the new exchange server. But he wants to transfer emails from his old phone to the new phone. The old phone is not activated at this point, so I was curious if he can connect this old phone to the computer and get that data that way...
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39644661
iPhone's use the cloud to backup to. Yes you can backup to the computer but most use the cloud to back up to.

Check with your client to see what method they used.

If the client has a recent backup to the cloud then when the client receives new iPhone all they need to do is sign on using the iCloud account and it will restore they data to the new phone.

If the client backed up to the computer then you will need that computer using ITunes to do the restore.
0
 

Author Comment

by:sglee
ID: 39644677
My client did not have the cloud account. I know in fact he created a cloud account with new iPhone.

Are you saying that if he connects his old iPhone to iTunes, would iTunes copy all the emails from the phone and store them in the computer hard drive somewhere?
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39644697
Read this

http://support.apple.com/kb/HT1296

Email messages are not included in iOS backups. iOS Mail leaves copies of messages on the server.

If the old iPhone can work I would try copying the emails to a IMAP or POP3 account.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39647806
sglee,

Update

Last night I shutdown my exchange server for system updates.

While it was down I tested my iPhone 5 with my exchange email account on it.

I got message unable to connect to exchange server message.

But I was able to move any email message from my exchange account to my yahoo, aol Hotmail and iCloud accounts. No problem.

So if his old iPhone is working where he can do that then that's the best I can suggest.

What version of exchange server you running?

Did you ever consider turning on exchange journaling? That would save every email to another mailbox etc.
0
 

Author Comment

by:sglee
ID: 39647832
I am running exch 2010  and I will have him try your suggestion. I will also look into Journaling. I will keep you posted.
0
 
LVL 23

Expert Comment

by:Thomas Grassi
ID: 39647844
Great

Journaling is very easy to setup.

I setup my exchange server to do journaling and once a week I export the mailbox to a external drive as a pst file.  Setup scripts to do that works great. I run Exchange 2007 but on 2010 it is a lot easier. Need help with the journaling let me know.
0
 

Author Comment

by:sglee
ID: 39647857
Ok. I will let you know.
0

Featured Post

Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question